Experienced Bilingual Customer Experience Representative - Portuguese

Join arenaflex, a leading Customer Relationship Management (CRM) suite designed to efficiently build meaningful customer relationships at scale in a fast-changing digital world. As a Bilingual Customer Experience Representative - Portuguese, you will play a vital role in supporting our users every step of the way, ensuring they have an exceptional experience with our platform.

About arenaflex

arenaflex, formerly known as Sendinblue, is the leading CRM suite that empowers businesses to grow their online presence. With a unified view of the customer journey in one easy-to-use platform, businesses can leverage intuitive marketing and sales tools such as Marketing Automation, Marketing Campaigns over Email, SMS, WhatsApp, Chat, and much more. Today, more than 500,000 businesses across 180 countries trust arenaflex's reliable technology and 75+ integrations to deliver unparalleled customer experiences, reduce costs, and drive sales in one CRM suite. As a recipient of the 2022 Best in Biz SMBs and 2023 Built In Best Places to Work awards, we truly value creating a space where our team members and clients feel heard and respected. Our global operations are headquartered in Paris, and we have more than 800 employees globally. Our North America market is our fastest growing, and this is a heavily influential role.

About the Role

As a Bilingual Customer Experience Representative - Portuguese, you will be responsible for managing and resolving daily client tickets via email and phone, ensuring that clients' questions and problems are addressed properly and promptly. You will also handle challenging customers and escalate complex issues outside of the department when necessary. Your goal will be to provide all customers with an exceptional experience by going above and beyond their expectations.

Key Responsibilities

* Manage and resolve daily client tickets via email and phone promptly and professionally

• Answer all incoming client calls with professionalism, using the appropriate tone
• Ensure that clients' questions and problems are addressed properly and promptly
• Handle challenging customers and escalate complex issues outside of the department when necessary
• Strive to provide all customers with an exceptional experience by going above and beyond their expectations
• Cultivate strong client relationships and collaborate closely with the tech team to identify and address bugs
• Develop a solid understanding of technical aspects related to email marketing, such as DNS record creation/modification, and the arenaflex API

What Will Contribute to Your Success

* Excellent written and spoken communication skills in Portuguese and English. Additional languages are a plus

• Customer-focused with the ability to build strong customer relationships and instill confidence
• At least 1+ year of experience in customer service
• Ability to adapt to our office culture, which combines a friendly and relaxed atmosphere with a strong emphasis on professionalism, and value highly collaborative teamwork and seamless integration into our supportive framework
• Nice to have: 1+ year of experience in technical marketing support, including knowledge of marketing automation, email marketing principles and practices, CRM systems, or digital advertising platforms

What We Offer

* Hybrid work options

• Bi-Annual Global Team Building Trip
• Health/vision/dental benefits - Employer-sponsored
• Lunch on us! Monthly lunch-stipend
• Parental leave top-up (up to 22 weeks)
• Simple IRA with an employer contribution match
• Opportunities for professional development
• Social, green and rainbow alliance committees to take care of environmental and social matters
• Work with an international and collaborative scale-up in a hyper-growth environment
• Tons of fun team outings/activities and more!

Compensation

* $40,000 - $50,000 a year

What to Expect in Our Interview Process

1. Pre-screening Interview: Chat with our Talent Acquisition Partner to learn more about arenaflex and for us to get to know you better. 2. Hiring Manager Interview: Meet with our Team Leads to dive deeper into the role and your experience. 3. Final Interview & Presentation: Join us at our office for a presentation-based interview with the Head of Customer Experience.

Diversity and Inclusion

arenaflex puts diversity and inclusion at the heart of its values. We examine all applications with treatment based on equal skills and applying the principles of non-discrimination.

Work-Life Balance

arenaflex values work-life balance and offers flexible working hours and remote work. This policy is based on a mutual understanding between the Head of, Managers, and Team Members.

Apply Now

If you're looking for a fast-paced and exciting environment where your potential for growth and development is unlimited, then we look forward to meeting you soon! Apply now to join our team as a Bilingual Customer Experience Representative - Portuguese. Apply for this job