Experienced Customer Service Advocate - National Remote Opportunity

At arenaflex, we're simplifying the health care experience, creating healthier communities, and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable, and equitable. Ready to make a difference? Join us to start Caring. Connecting. Growing together.

About arenaflex

arenaflex is a leading health care company that's dedicated to helping people live healthier lives and making the health system work better for everyone. We believe everyone – of every race, gender, sexuality, age, location, and income – deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes – an enterprise priority reflected in our mission.

About the Role

As a Customer Service Advocate at arenaflex, you'll play a critical role in delivering exceptional customer experiences to our members, sales agents, and health care providers. You'll be the first point of contact for many of our customers, and your ability to listen, empathize, and resolve issues will make a significant impact on their lives. We're looking for someone who is passionate about customer service, has excellent communication skills, and is able to work in a fast-paced environment.

Key Responsibilities

* Answer incoming phone calls from customers, sales agents, and health care providers, and identify the type of assistance the caller needs

• Focus on resolving issues on the first call, navigating through complex computer systems to identify the status of the issue and provide an appropriate response to the caller
• Deliver information and answer questions in a positive manner to facilitate strong relationships with providers, sales agents, and customers
• Use problem-solving skills to quickly assess current state and formulate recommendations
• Demonstrate ability to listen skillfully, collect relevant information, build rapport, and respond to customers in a compassionate manner
• Strong reading comprehension and the ability to quickly and accurately read and interpret call notes and insurance contracts

Training and Development

* 10 weeks of paid training to ensure you have the skills and knowledge needed to succeed in this role

• Ongoing training and development opportunities to help you grow and advance in your career
• Access to a comprehensive benefits package, including medical, dental, and vision insurance, as well as a 401(k) plan and paid time off

Requirements

* High School Diploma / GED or equivalent years of work experience

• Must be 18 years of age or older
• 1+ years of experience in Customer Service using phones as the primary job tools
• Familiarity with computer and Windows PC applications, including the ability to navigate and learn new and complex computer system applications
• Ability to work any of our full-time (40 hours/week), 8-hour shift schedules during our normal business hours of 7:00 AM - 7:00 PM CST from Monday - Friday
• Ability to type at the speed of 50+ WPM
• Medical customer service or medical provider office experience is a plus

Preferred Qualifications

* Experience working within healthcare insurance

• Ability to work in a fast-paced environment and handle multiple priorities
• Strong problem-solving skills and ability to think critically
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team

Telecommuting Requirements

* Ability to keep all company-sensitive documents secure (if applicable)

• Required to have a dedicated work area established that is separated from other living areas and provides information privacy
• Must live in a location that can receive a UnitedHealth Group-approved high-speed internet connection or leverage an existing high-speed internet service

Compensation and Benefits

* The hourly range for this role is $16.88 to $33.22 per hour based on full-time employment

• Pay is based on several factors, including but not limited to local labor markets, education, work experience, certifications, etc.
• UnitedHealth Group complies with all minimum wage laws as applicable
• In addition to your salary, UnitedHealth Group offers benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase, and 401(k) contribution (all benefits are subject to eligibility requirements)

Diversity, Equity, and Inclusion

* UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law

• UnitedHealth Group is committed to creating a diverse and inclusive work environment that reflects the communities we serve

How to Apply

If you're passionate about customer service and want to make a difference in the lives of millions of people, apply now to join our team as a Customer Service Advocate. We can't wait to hear from you! Apply for this job Apply for this job