Experienced Medical Billing Customer Support Specialist – Hybrid Role

Join arenaflex, a national leader in providing high-quality medical products, services, and outstanding customer care, as we seek a dedicated and detail-oriented Medical Billing Customer Support Specialist to join our team. In this hybrid role, you will provide exceptional support to patients, referral sources, and employees, ensuring seamless communication and efficient processing of medical billing and customer inquiries.

About arenaflex

arenaflex is a national healthcare company that provides a wide range of medical products and services to patients across the country. With a strong commitment to customer care and satisfaction, we strive to empower patients to manage their health and treatment at home. Our team of dedicated professionals is passionate about delivering exceptional service and support to our customers, and we are seeking like-minded individuals to join our team.

Job Summary

As a Medical Billing Customer Support Specialist, you will be the first point of contact for new customers, providing accurate and timely information on medical billing, patient care, and third-party reimbursement. You will work closely with our team to ensure seamless communication and efficient processing of medical billing and customer inquiries. Your attention to detail, excellent communication skills, and ability to multitask will be essential in this role.

Key Responsibilities

* Provide exceptional customer service to patients, referral sources, and employees, ensuring timely and accurate resolution of medical billing and customer inquiries.

• Process new orders, respond to questions, resolve issues, or forward to appropriate personnel in a timely manner to ensure patient, referral, and employee satisfaction.
• Collect co-pays and deductible amounts, conduct insurance verification and eligibility for services/products, and obtain authorization and qualification documentation.
• Develop and maintain a working knowledge of current Medicare, Medicaid, insurance regulations, and FDA/DOT and JCAHO guidelines.
• Maintain accuracy and quality control throughout patient contact and data input, ensuring compliance with regulatory requirements.
• Work extensively with eIntake proprietary system, performing tasks related to patient care and third-party reimbursement.
• Build relationships with locations, field management, patients, and referral sources, providing education on qualifications for service and 3rd-party billing.
• Perform other duties as assigned, including but not limited to, data entry, outbound calling, and quality assurance.

Essential Qualifications

* High school diploma or GED equivalent, required

• One year of related work experience, preferred
• Experience with medical billing practices and of billing reimbursement, preferred
• Experience in medical field and administrative record management, preferred

Preferred Qualifications

* Bachelor's degree in a related field, preferred

• Certification in medical billing or coding, preferred

Skills and Competencies

* Accurately perform simple mathematical calculations

• Effectively communicate in English; both oral and written
• Interpret a variety of communications (verbal, non-verbal, written, listening, and visual)
• Maintain confidentiality, discretion, and caution when handling sensitive information
• Multi-task along with attention to detail
• Self-motivation, organized, time-management, and deductive problem-solving skills
• Work independently and as part of a team

Physical Demands

* Lift and carry office equipment at times

• Requires sitting, walking, standing, talking, and listening
• Requires close vision to small print on computer and/or tablet and paperwork

Benefits

* Generous paid time Off and paid holidays

• Overtime pay for non-exempt hourly positions based on business needs
• Commission for Account Executives
• Fixed and variable rate car reimbursement for Area Managers and Account Executives
• Employee discount program
• Employee recognition program
• Bonus and incentive opportunities
• Mileage reimbursement (when applicable for the position)
• Telephone reimbursement (when applicable for the position)
• EAP
• 401k
• Medical, Prescription, Dental, and Vision
• HSA and FSA/Dependent Care FSA
• Life Insurance, Disability, Accidental death, Identity protection, and Legal services
• Meru Health Mental health and Mercer SmartConnect Medicare programs
• Livongo Diabetes and High Blood Pressure programs
• Healthcare Bluebook and RX Savings solutions programs
• HEPB and TB vaccinations

Work Environment and Culture

arenaflex is committed to creating a positive and inclusive work environment that fosters growth, development, and teamwork. Our team is passionate about delivering exceptional service and support to our customers, and we are seeking like-minded individuals to join our team. As a Medical Billing Customer Support Specialist, you will have the opportunity to work in a dynamic and fast-paced environment, collaborating with our team to ensure seamless communication and efficient processing of medical billing and customer inquiries.

How to Apply

If you are a motivated and detail-oriented individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We look forward to hearing from you!

Equal Opportunity Employer

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive, respectful, and free from discrimination. We recruit, employ, train, promote, transfer, separate from employment, and compensate employees without regard to membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy, or any other personal characteristic protected by applicable federal, state, and local laws governing nondiscrimination in employment in each locality where arenaflex has employees. Apply for this job