Experienced Bilingual Customer Service Representative – Physician Billing Support

Are you a customer service professional with a passion for delivering exceptional patient experiences? Do you have a strong background in medical billing and a flair for communicating with patients in multiple languages? If so, we invite you to join arenaflex as an Experienced Bilingual Customer Service Representative – Physician Billing Support. As a key member of our team, you will play a vital role in providing top-notch customer service to patients and their families, ensuring that their billing inquiries are resolved efficiently and effectively.

About arenaflex

arenaflex is a leading healthcare solutions provider, dedicated to delivering innovative and patient-centric services to healthcare organizations across the United States. With a rich history of 30 years, we have established ourselves as a trusted partner in the healthcare industry, helping our clients strengthen their financial and clinical performance, serve their communities, and succeed at the business of healthcare. Our mission is to redefine healthcare services, and we invite you to be a part of our journey.

Job Summary

As an Experienced Bilingual Customer Service Representative – Physician Billing Support, you will be responsible for providing exceptional customer service to patients and their families, resolving billing inquiries, and ensuring that our clients' needs are met. You will work closely with our team to provide timely and accurate responses to patient inquiries, ensuring that our clients' billing requirements are met. Your strong communication skills, attention to detail, and ability to work in a fast-paced environment will make you an invaluable asset to our team.

Key Responsibilities

* Handle a large call volume while ensuring quality customer service and patient satisfaction

• Follow-up on all issues not resolved during conversation with patient/guarantor
• Ability to complete other related customer service duties as assigned
• Answer patient calls within the guidelines of call center metric objectives
• Ensure appropriate HIPAA compliance guidelines
• Adhere to work schedule and follow call center phone procedures
• Maintain professionalism and confidentiality
• Resolve billing inquiries and ensure that our clients' needs are met

Knowledge, Skills, and Abilities

To perform this job successfully, you must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• High School degree or equivalent required
• At least 1 year experience in a medical customer service role preferred
• Previous experience in a call center environment preferred
• Proficiency in Microsoft Outlook, Excel, and Word required
• Previous experience with medical billing systems required; GE Centricity or EPIC experience a plus
• Strong communication and interpersonal skills
• Ability to work in a fast-paced environment
• Attention to detail and ability to multitask
• Strong problem-solving and analytical skills

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to work in sitting position, use computer, and answer telephone
• Ability to travel
• Includes ability to walk through hospital-based departments across broad campus settings, including Emergency Department environments

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Office Work Environment
• Hospital Work Environment

Travel

No travel required

Compensation and Benefits

arenaflex offers a competitive compensation package, including:

• Pay: $14.50 - $21.80 per hour. Compensation depends on location, qualifications, and experience.
• Position may be eligible for a signing bonus for qualified new hires, subject to employment status.
• Conifer observed holidays receive time and a half.
• Benefits include:

+ Medical, dental, vision, disability, and life insurance + Paid time off (vacation & sick leave) - min of 12 days per year, accrue at a rate of approximately 1.84 hours per 40 hours worked. + 401k with up to 6% employer match + 10 paid holidays per year + Health savings accounts, healthcare & dependent flexible spending accounts + Employee Assistance program, Employee discount program + Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder & childcare, AD&D, auto & home insurance. + For Colorado employees, arenaflex offers paid leave in accordance with Colorado's Healthy Families and Workplaces Act.

How to Apply

If you are a motivated and customer-focused individual with a passion for delivering exceptional patient experiences, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to [insert contact information]. We look forward to hearing from you!

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion. Apply for this job