Enterprise Principal Customer Success Manager – Driving Strategic Partnerships and Growth at arenaflex

At arenaflex, we're revolutionizing the way businesses make informed decisions by harnessing the power of data. As a leader in the industry, we're committed to building a platform that empowers safe and fair decisions. Our innovative technology and robust data platform have helped over 100,000 customers, including prominent names like DoorDash, Coinbase, Lyft, Instacart, and Airtable, assess risk and ensure safety and compliance. We're a team that thrives on solving complex problems with innovative solutions that advance our mission. arenaflex is recognized as a Y Combinator 2024 and is dedicated to fostering a culture of collaboration, grit, and constant learning. We're now seeking an experienced Enterprise Principal Customer Success Manager to join our team in San Francisco, CA.

About the Role

As an Enterprise Principal Customer Success Manager, you will be part of a customer success team responsible for driving product adoption, growth, value, and partnership with our Enterprise customers. Success in this role will be measured by your ability to deepen existing relationships through strategic alignment and by quickly earning the trust of key customer stakeholders. You will work alongside cross-functional professionals who succeed through collaboration, grit, and constant learning. You will also partner directly with the customer's leadership team through polished communication and strong executive presence, allowing you to act as a trusted advisor and advocate while ensuring the overall health of your accounts.

Key Responsibilities

* Establish a deep level of customer trust to solidify existing strategic partnerships

• Provide thought leadership and strategic planning for account expansion
• Navigate challenges and escalate issues as needed
• Collaborate with Account Management for account health and growth/expansion opportunities
• Build strong relationships with customers at various levels
• Drive account management cadence and collaborate with internal teams for customer success
• Develop a deep understanding of arenaflex products and processes and how they map to customer's programs to drive positive business outcomes
• Collaborate with internal stakeholders (Engineering, Product, Sales, Support, and Executives) to complete customer goals and, in general, be the voice of the customer to provide visibility and/or escalations

What You Bring

* 5+ years of customer success/account management/sales experience

• Strong customer focus, you care about your customers and view their success as your own
• Skilled at navigating organizations to maintain and expand relationships at all levels
• Strong written and verbal communication skills, capable of simplifying complex topics
• Bias toward action and ability to extend influence to drive action without direct authority
• Experience in a B2B software technology company. HR tech industry experience is a plus
• Familiarity with applications like Salesforce, Google Apps, and basic analytics using tools like Google Sheets and Looker
• Willing to travel domestically up to 20% as needed for customer-facing or internal team meetings

What You'll Get

* A fast-paced and collaborative environment

• Learning and development allowance
• Competitive compensation and opportunity for advancement
• 100% medical, dental, and vision coverage
• Up to $25K reimbursement for fertility, adoption, and parental planning services
• Flexible PTO policy
• Monthly wellness stipend, home office stipend

At arenaflex, we believe a hybrid work environment strengthens collaboration, drives innovation, and encourages connection. Our hub locations are Denver, CO, San Francisco, CA, and Santiago, Chile. Individuals are expected to work from the office 2 to 3 days a week. In-office perks are provided, such as lunch four times a week, a commuter stipend, and an abundance of snacks and beverages.

Compensation and Benefits

The on-target earnings range for this role is $169,000 to $199,000 in San Francisco, CA. We use geographic cost of labor as an input to develop ranges for our roles and as such, each location where we hire may have a different range. If this role is remote, we have listed the top to the bottom of the possible range, but we will specify the target range for an exact location when you are selected for a recruiting discussion.

Equal Employment Opportunities at arenaflex

arenaflex is committed to building the best product and company, which requires hiring talented and qualified individuals with a diverse set of perspectives and lived experiences. arenaflex believes in hiring people of all backgrounds, including those whose histories are impacted by the justice system in accordance with local, state, and/or federal laws, including the .

How to Apply

If you're passionate about driving strategic partnerships and growth, and you're looking for a challenging and rewarding role, we encourage you to apply for this position. Please submit your resume and a cover letter explaining why you're the ideal candidate for this role. Apply for this job