Experienced Customer Support Associate - Work from Home - Wichita, KS
At arenaflex, we're on a mission to revolutionize the customer support experience by providing top-notch service to our clients and their customers. As a Customer Support Associate, you'll play a vital role in delivering exceptional support and ensuring our clients' customers have a seamless experience. If you're passionate about providing world-class support, have a knack for problem-solving, and enjoy working in a fast-paced environment, we want to hear from you!
About arenaflex
arenaflex is a dynamic and innovative customer contact center that offers a unique blend of flexibility, growth opportunities, and a fun, laid-back work environment. Our team is dedicated to providing exceptional support to our clients and their customers, and we're looking for talented individuals like you to join our ranks. As a Customer Support Associate, you'll have the opportunity to work with some of the best and most recognized companies in their industries, developing your skills and expertise in a supportive and collaborative environment.
Position Description
We're seeking At-Home Contact Center Specialists to join our team on a full-time or part-time basis. As a Customer Support Associate, you'll be responsible for qualifying callers for programs, products, or services offered by our clients through outbound and inbound calls. Your tasks will include:
- Qualifying callers for programs, products, or services
- Scheduling appointments
- Providing product information and answering customer inquiries
- Resolving customer complaints and issues
- Maintaining accurate records and reporting metrics
Wage and Benefits
* Competitive hourly rate of $10.00 per hour ($7.25 per hour during training)
- Opportunities for career growth and professional development
- Remote work and training options
- Medical, dental, vision, STD, LTD, life, and AD&D benefits for full-time employees after 90-day probationary period
- 401(k) plan for full-time employees after 90-day probationary period
- PTO after 6 months of employment
Requirements
To be successful in this role, you'll need to possess the following skills and qualifications:
- High School Diploma or GED
- Excellent verbal and written communication skills
- Working knowledge of Windows-based operating systems, including Google Chrome
- Ability to adapt in a fast-changing environment
- Own a computer at home that meets the minimum workstation requirements:
+ Processor: Intel Core i5 2.1GHz or better or AMD equivalent (Ryzen 5 or better) + Operating System: Windows 10 (32-bit / 64-bit) or higher + RAM: 8GB or more
- Webcam
- High-speed internet access with download speed of at least 100 and upload speed of at least 10
- Quiet workspace with a dedicated desk
- Ability to attend a full 2-week mandatory virtual training Monday-Friday, 9am-5pm EST (8am-4pm CST)
Skills and Competencies
To excel in this role, you'll need to possess the following skills and competencies:
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment with multiple priorities
- Strong problem-solving and analytical skills
- Ability to adapt to new technologies and systems
- Strong customer service skills
- Ability to work independently and as part of a team
Career Growth Opportunities and Learning Benefits
At arenaflex, we're committed to providing our employees with opportunities for growth and development. As a Customer Support Associate, you'll have access to:
- Ongoing training and development programs
- Opportunities for career advancement and professional growth
- Collaborative and supportive work environment
- Recognition and rewards for outstanding performance
Work Environment and Company Culture
arenaflex is a dynamic and innovative company that values flexibility, teamwork, and customer satisfaction. Our work environment is:
- Collaborative and supportive
- Fast-paced and challenging
- Flexible and adaptable
- Focused on customer satisfaction and excellence
Compensation, Perks, and Benefits
arenaflex offers a competitive compensation package, including:
- Competitive hourly rate of $10.00 per hour ($7.25 per hour during training)
- Opportunities for career growth and professional development
- Remote work and training options
- Medical, dental, vision, STD, LTD, life, and AD&D benefits for full-time employees after 90-day probationary period
- 401(k) plan for full-time employees after 90-day probationary period
- PTO after 6 months of employment
How to Apply
If you're passionate about providing exceptional customer support and have a knack for problem-solving, we want to hear from you! Apply now by submitting your online application. Don't miss this opportunity to join our dynamic team and take your career to the next level! Apply for this job