Experienced Behavioral Health Customer Service Advocate – arenaflex Health Services – Remote

Are you passionate about making a meaningful impact in people's lives? Do you have a strong desire to work in a dynamic and supportive environment where you can grow and develop your skills? Join arenaflex Health Services, a leading provider of innovative healthcare solutions, as a Behavioral Health Customer Service Advocate. In this rewarding role, you will play a vital part in helping individuals access the care they need, while also providing exceptional customer service and support.

About arenaflex Health Services

arenaflex Health Services is a division of arenaflex, a global health services organization that creates pharmacy, care, and benefit solutions to improve health and increase vitality. We are committed to driving growth and improving lives by innovating and making the prediction, prevention, and treatment of illness and disease more accessible to millions of people. Our team is dedicated to delivering exceptional customer service, while also providing a supportive and inclusive work environment.

Key Responsibilities

As a Behavioral Health Customer Service Advocate, you will be responsible for:

• Taking back-to-back phone calls from members and providers, providing empathetic and compassionate support to help them access the care they need
• Triage and conduct intake for risk of harm and substance use concerns, using your independent judgment to deliver accurate information and exceptional service
• Communicate eligibility, assist with scheduling appointments, provide referrals, quote benefits, and advise on authorization requirements
• Utilize resources and independent judgment to deliver accurate information, exceptional service, and resolution on the first call
• Collaborate with matrix partners and coordinate seamless handoffs to clinical teams for timely support
• Navigate multiple systems and applications across multiple screens while on calls, sometimes up to 9 programs at once

Requirements

To be successful in this role, you will need:

• A Bachelor's degree in psychology, social work, or a related field, or a Bachelor's degree in another field plus 2+ years of behavioral health experience
• Customer service experience, with a strong focus on empathy and active listening
• Strong time management and multitasking abilities, with the ability to work in a fast-paced environment
• Proficiency with typing and PC usage, with the ability to navigate multiple systems and applications
• Must remain at your workstation while handling calls from a phone queue

Training and Work Schedule

Our training schedule is Monday-Friday, 8:30 AM-5:00 PM CST, with a permanent 8-hour shift between the hours of 7am-7pm CST. If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

Compensation and Benefits

We offer a competitive hourly rate of $19-$29 per hour, depending on relevant factors, including experience and geographic location. This role is also anticipated to be eligible to participate in an annual bonus plan. In addition, we offer a comprehensive range of benefits, including:

• Medical, vision, dental, and well-being and behavioral health programs
• 401(k) with company match
• Company-paid life insurance
• Tuition reimbursement
• A minimum of 18 days of paid time off per year and paid holidays

Career Growth Opportunities

At arenaflex Health Services, we are committed to helping our employees grow and develop their skills. We offer a range of training and development opportunities, including:

• Ongoing training and coaching to help you develop your skills and knowledge
• Opportunities for career advancement and professional growth
• A supportive and inclusive work environment that encourages collaboration and teamwork

Work Environment and Company Culture

Our team is dedicated to delivering exceptional customer service, while also providing a supportive and inclusive work environment. We are committed to:

• Providing a safe and healthy work environment
• Encouraging diversity, equity, and inclusion
• Fostering a culture of respect, empathy, and compassion
• Supporting our employees' physical and mental well-being

How to Apply

If you are passionate about making a meaningful impact in people's lives and are looking for a rewarding career opportunity, we encourage you to apply for this role. Please submit your application through our website, including your resume and a cover letter outlining your experience and qualifications.

Equal Employment Opportunity

arenaflex Health Services is an equal employment opportunity employer, committed to considering qualified applicants without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions, including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status, or any other characteristic protected by applicable equal employment opportunity laws.

Reasonable Accommodation

If you require reasonable accommodation in completing the online application process, please email: [[email protected]](mailto:[email protected]) for support. Do not email [email protected] for an update on your application or to provide your resume as you will not receive a response.

Tobacco-Free Policy

arenaflex Health Services has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment.

Criminal History

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state, and local ordinances. We look forward to receiving your application and welcoming you to our team! Apply for this job