Experienced Full Stack Customer Solutions Engineer – Edge Cloud Platform Optimization

At arenaflex, we're revolutionizing the way people connect with the things they love. Our edge cloud platform enables customers to create great digital experiences quickly, securely, and reliably by processing, serving, and securing our customers' applications as close to their end-users as possible – at the edge of the Internet. We're building a more trustworthy Internet, and we're looking for talented individuals like you to join our team.

Job Summary:

We're seeking an Experienced Full Stack Customer Solutions Engineer to join our team in the United States. As a key member of our customer-facing team, you will be responsible for helping our customers optimize their product delivery, global footprint, and user experience using our edge cloud platform. You will be on the front lines of this adoption, working closely with our customers to understand their technical needs and providing expert guidance on how to leverage our platform to achieve their business goals.

Responsibilities:

As a Customer Solutions Engineer, you will be responsible for:

• Developing technical relationships with customers to build a deep understanding of their team, infrastructure, plans, and problems they are encountering
• Post-sales implementation of arenaflex products, such as logging endpoints, image optimization, and VCL coding while documenting key aspects of the customer's configuration for troubleshooting and engagement
• Investigating and recommending improvements to customers' implementation and utilization of arenaflex's technology stack
• Looking for opportunities to introduce new arenaflex products that complement the customer's needs
• Partnering internally to create customer strategies and assist in support requests or problems for assigned customers
• Participating in regularly scheduled customer meetings on-site and by video/phone as necessary, including cadence calls and Quarterly Business Review meetings
• Tracking and reporting on the health of your customer accounts, providing regular updates to Client Services leadership

Requirements:

To be successful in this role, you will need:

• 5+ years of experience in Pre-Sales or Post-Sales, Sales Engineering, Web Development, Customer-facing DevOps Engineer, Technical Account Management, or Solutions Architect
• A strong understanding of networking, including BGP, internet routing, and the difference between transit and peering
• A deep understanding of HTTP/s, TCP, TLS, DNS, HLS, DASH, Load Balancing, Apache, NGINX
• Hands-on experience with Linux and scripting languages/tools such as Python, Sed, Awk, Perl, JSON, Ruby, GO, Node.js
• Experience with internet and cloud-based architecture as well as an understanding of bare metal deployments as well as cloud environments such as AWS, Azure, and GCP
• Empathy and understanding of the customer
• A comfort level with presenting and leading customer presentations and training
• Strong interpersonal, communication, and feedback (writing and verbal) skills
• Critical thinking and analytical skills
• Ability to present technical concepts to various business stakeholders (technical and non-technical)
• Ability to outline deliverables and business impact
• Willingness to travel for customer meetings as necessary

Nice to Have:

* Experience with Varnish, Varnish Configuration Language

• Streaming video/audio technologies or experience in e-commerce technologies/solutions
• Experience in the CDN or cloud computing industries

Work Environment:

arenaflex is a remote-friendly company, and this role is open to candidates in the United States. We offer a flexible schedule and the ability to work from home. However, occasional travel may be required for customer meetings.

Benefits:

arenaflex offers a comprehensive benefits package, including:

• Medical, dental, and vision insurance
• Family planning, mental health support, and Employee Assistance Program
• Life, Disability, and Accident insurance
• Flexible Vacation policy and up to 18 days of accrued paid sick leave
• 401(k) with company match
• Employee Stock Purchase Program
• 11 paid local holidays and 11 paid company wellness days

Why arenaflex?

arenaflex is a small company with a big impact. We have a huge user base and support a growing number of customers. Outside of code, employees are encouraged to share causes close to their heart with others so we can help lend a supportive hand. We love distributed teams and value diversity. Growing and maintaining our inclusive and diverse team matters to us. We are committed to being a company where our employees feel comfortable bringing their authentic selves to work and have the ability to be successful – every day.

How to Apply:

If you're passionate about technology and have a drive to absorb and retain vast amounts of deep technical information, we want to hear from you! Please submit your application and resume or CV to join our team at arenaflex.

Equal Employment Opportunity:

arenaflex is committed to ensuring equal employment opportunity and to providing employees with a safe and welcoming work environment free of discrimination and harassment. Our employment decisions are based on business needs, job requirements, and individual qualifications. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, family or parental status, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.

Accommodations:

Consistent with the Americans with Disabilities Act (ADA) and federal or state disability laws, arenaflex will provide reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact your Recruiter or the arenaflex Employee Relations team at [insert contact information].

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