Experienced Part-Time Licensed Property & Casualty Customer Service Insurance Representative – Texas

At arenaflex, we're on a mission to revolutionize the insurance industry by providing exceptional customer service and innovative solutions to our clients. As a leading provider of outsourced customer service solutions, we're committed to helping individuals and businesses achieve their goals by creating a supportive and inclusive work environment. We're now seeking an experienced Part-Time Licensed Property & Casualty Customer Service Insurance Representative to join our team in Texas.

About the Role

As a Part-Time Licensed Property & Casualty Customer Service Insurance Representative, you'll play a critical role in delivering exceptional customer service to our clients, providing expert advice and guidance on insurance products and services. You'll be responsible for servicing multi-state clients, including coverage and risk analysis, endorsement activity, billing questions, problem-solving, and renewal processing. Your primary goal will be to build strong relationships with clients and carriers, ensuring client satisfaction and loyalty.

Responsibilities

* Provide professional, accurate, and timely assistance to clients, building strong relationships and ensuring client satisfaction.

• Understand, introduce, and leverage the products and services available, as appropriate.
• Responsible for updating and maintaining client accounts within a customer relationship management (CRM) system, ensuring the accuracy of binders, policies, and other relevant documents.
• Collaborate with carriers to resolve client issues and concerns.
• Develop and maintain knowledge of insurance products and services, staying up-to-date on industry trends and developments.
• Participate in ongoing training and professional development to enhance skills and knowledge.

Requirements

* Active Property and Casualty License.

• 4+ years of Personal Lines insurance customer service experience required.
• Experience with high-net-worth carriers such as Chubb, PURE, AIG/PCS, etc.
• Excellent written communication skills, with the ability to write clearly and proactively, edit communications for spelling and grammar, and present information effectively without using technical jargon.
• Self-confident with the ability to make sound independent decisions.
• Proficient in using a variety of computer programs, including CRM, MS Office, and carrier quoting tools.
• Highly professional and self-motivated, with the ability to demonstrate a positive attitude and energetic personality.

Benefits

* Work from home, with a dedicated workspace that is quiet and free from distractions.

• Competitive hourly rate, with opportunities for advancement and professional growth.
• Ongoing training and professional development to enhance skills and knowledge.
• Collaborative and supportive work environment, with a focus on teamwork and client satisfaction.

Work Environment and Technical Requirements

* You will be provided with a computer and high-speed internet access via wired ethernet connection.

• You must have a reliable internet connection with an upload speed of 5 Mbps and a download speed of 16 Mbps.
• You must have a stable internet service provider (ISP) with 1% or less packet loss and latency under 100ms.
• You must have an available cell phone or tablet and be able to install our required 2FA software for multifactor authentication.

Equal Opportunity Statement

arenaflex is an equal opportunity employer. We provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, national origin, age, disability, genetic information (including testing and characteristics), marital status, ancestry, status as a covered veteran, uniformed servicemember status, and any other characteristic protected under applicable federal, state, or local law.

How to Apply

If you're a motivated and experienced insurance professional looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to our website at arenaflex.com. We look forward to hearing from you!

Contact Information

If you have any questions or require reasonable accommodations during the application process, please contact us at [email protected]. We're committed to providing an inclusive and supportive work environment for all employees and applicants.

Pay Range

The hourly rate for this position is $25.00-$30.00 per hour, depending on experience. Apply for this job