Experienced Customer Support Associate - Work from Home - Lawrence, KS
At arenaflex, we're on a mission to revolutionize the customer support experience by providing innovative solutions that exceed our clients' expectations. As a Customer Support Associate, you'll play a vital role in delivering exceptional service to our clients' customers, helping them navigate their products and services with ease. If you're passionate about providing top-notch support, working in a dynamic environment, and advancing your career, we want to hear from you!
About arenaflex
arenaflex is a leading customer contact center that empowers employees to grow professionally and personally. Our innovative approach to customer support has earned us a reputation as a trusted partner in the industry. We're committed to fostering a culture of excellence, inclusivity, and continuous learning. Our team members are the backbone of our success, and we're always looking for talented individuals to join our ranks.
Position Description
We're seeking highly motivated and customer-focused individuals to join our team as At-Home Contact Center Specialists. As a Customer Support Associate, you'll be responsible for:
- Qualifying callers for programs, products, or services offered by our clients through outbound and inbound calls
- Providing exceptional customer service, resolving issues, and answering questions in a professional and courteous manner
- Working with a variety of clients, including appointment scheduling, insurance lead qualification, patient recruitment, and medical appointment setting
- Meeting or exceeding performance metrics, including call volume, quality, and customer satisfaction
- Collaborating with colleagues to achieve team goals and objectives
- Participating in ongoing training and development to enhance your skills and knowledge
Requirements
To be successful in this role, you'll need:
- A High School Diploma or GED
- Excellent verbal and written communication skills
- Working knowledge of Windows-based operating systems, including Google Chrome
- Ability to demonstrate product knowledge once the nesting period is complete
- Adaptability in a fast-changing environment
- A computer at home that meets the minimum workstation requirements:
+ Processor: Intel Core i5 2.1GHz or better or AMD equivalent (Ryzen 5 or better) + Operating System: Windows 10 (32-bit / 64-bit) or higher + RAM: 8GB or more
- A webcam
- High-speed internet access with a download speed of at least 100 and an upload speed of at least 10
- A quiet workspace with a dedicated desk
- Ability to attend a full 2-week mandatory virtual training program, Monday-Friday, 9am-5pm EST (8am-4pm CST)
Benefits
As a valued member of our team, you'll enjoy:
- Remote work opportunities
- Remote training and development programs
- Medical, dental, vision, STD, LTD, life, and AD&D insurance after 90-day probationary period (for full-time employees)
- 401(k) plan after 90-day probationary period (for full-time employees)
- Paid time off (PTO) after 6 months of employment
- Opportunities for career growth and advancement
How to Apply
If you're passionate about delivering exceptional customer support and advancing your career, we encourage you to apply. Please submit your online application, including your resume and a cover letter, to [insert contact information]. We're an equal opportunity employer and welcome applications from diverse candidates.
Note
We're accepting online applications only. Unfortunately, we don't have time to handle additional phone call inquiries for the limited number of spaces we have open. We look forward to reviewing your application and discussing this opportunity further.
Apply Now!
Don't miss this exciting opportunity to join our team and advance your career. Apply now and take the first step towards a rewarding and challenging role at arenaflex! Apply for this job