Helpdesk Engineer

CyberSheath Services International LLC is a rapidly growing Managed Services Provider primarily focused on providing Cybersecurity services to the Defense Industrial Base (DIB). We are excited to be expanding our staff due to our growth and are looking to add a Helpdesk Engineer to our team!

CyberSheath integrates compliance and threat mitigation efforts and eliminates redundant security practices that don’t improve and, in fact, may weaken an organization’s security posture. Our professionals tell clients where to stop spending, where to invest, and how to take what they are already doing and integrate it in a way that delivers improved security.

Successful candidates for CyberSheath are self-motivated, think out of the box, work, and solve issues independently. Additionally, our most successful people are self-starters and willing to put on many hats in order to succeed. CyberSheath is fast-growing and seeks candidates who want to be part of our upward trajectory.

Job Overview

The Helpdesk Engineer is a customer-facing role responsible for assisting with project and deployment tasks in support of CyberSheath Managed Services clients' onboarding and technology initiatives. The successful candidate will engage new clients to understand their architecture, implement CyberSheath solutions and technologies in the environment, and address any potential gaps that may arise.

They will work as part of a project team responsible for the management, support, and migration/implementation projects related to CyberSheath client’s IT systems. The successful candidate will have a detailed understanding of on-premise and cloud-hosted Microsoft systems (including Office 365 / Azure) and apply that knowledge to manage our customers’ computing environments.

Essential Responsibilities (include but are not limited to):

• Provision and deliver computer systems and services, both on-premise and cloud-hosted solutions

• Regularly perform migrations to Office 365 (email, SharePoint, OneDrive, Teams), server migrations to Azure, and implement various Azure technologies

• Design and deliver secure cloud solutions in Office 365 and Azure

• Architecture, design, system evaluation and analysis, and infrastructure assessments

• Deploy and maintain tools and monitoring agents such as endpoint protection, vulnerability management, log collection, multifactor authentication, RMM, etc.

• Track all activities, detailed case notes, and time entries within the Service Desk Ticketing system

• Work with internal CyberSheath stakeholders to ensure key tasks and timeline are identified, on time, and on budget

• Provide timely updates and feedback to the internal team and clients regarding project status and activities being on track.

• Drive technical implementation tasks to completion by budgeted deadlines

• Proactively communicate with clients to ensure requests are properly addressed

• Collaborate with team members to troubleshoot onboarding implementation issues as they arise

• Other duties as assigned.

Required Education, Experience, & Skills

• Minimum of 7+ years’ experience in System Administration, including experience with Microsoft Windows Operating Systems, Microsoft Azure Administration, Server Management (Active Directory – Group Policy), Deployment and Migrations in a fast-paced MSP environment

• Must have proven experience performing successful Office 365 email migrations and cloud, P2V, V2V server migrations

• Must have experience with Intune enrollment and policies.

• Intermediate networking experience (TCP/IP, routing, SSH, VPN)

• Knowledge of automation tools and scripting

• Knowledge of security tools, such as EDR, SIEM, MFA, DLP, AIP, etc.

• Great analytical and problem-solving skills to troubleshoot complex systems and problems

• Must have exceptional interpersonal and verbal/written communication skills

• Amazing organization skills to balance and prioritize workloads.

• Must be comfortable with leading technical discussions consisting of clients and CyberSheath personnel

• Demonstrated ability to work in a team environment

• Must be a U.S. Citizen and reside within the United States or its Territories

Preferred Education, Experience, & Skills

• Working experience with Government flavors of Office 365, Azure or AWS.

• Working experience with ConnectWise suite of products.

• Bachelor’s degree from an accredited university in Cybersecurity, Information Technology, Computer Science, Engineering, or a related field

• Certifications: AZ-104, AZ-305, AZ-400, Network+, Security+, CCSP, etc.

Work Environment

• A virtual work environment
• Travel expectations - Approximately 10%
• Some on-call, shift, weekend, and evening work

CyberSheath is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, national origin, age, protected veteran status, among other things, or status as a qualified individual with a disability.