Specialist, Care Coordination Operations

About Umpqua Health At Umpqua Health, we're more than just a healthcare organization; we're a community-driven Coordinated Care Organization (CCO) committed to improving the health and well-being of individuals and families throughout our region. Umpqua Health serves Douglas County, Oregon, where we prioritize personalized care and innovative solutions to meet the diverse needs of our members. Our comprehensive services include primary care, specialty care, behavioral health services, and care coordination to ensure our members receive holistic, integrated healthcare. Our collaborative approach fosters a supportive environment where every team member plays a vital role in our mission to provide accessible, high-quality healthcare services. From preventative care to managing chronic conditions, we're dedicated to empowering healthier lives and building a stronger, healthier community together. Join us in making a difference at Umpqua Health.  SPECIALIST, CARE COORDINATION OPERATIONS  DEPARTMENT Care Coordination STATUS

• Full Time
• Exempt position

SCHEDULE Monday through Friday - 8:00am - 5:00pm LOCATION Remote (Oregon residents only) with occasional travel as needed. Our remote‑work policy requires a stable work location within the hiring state; multi‑state routine work isn’t supported. This position is only open to applicants residing in Oregon. SALARY Wage Band 17: $ 65,545 - $75,375

• Salary is dependent upon skills, experience, and education. 
• Generous benefit packages including Vacation PTO, Sick Leave, Federal Holidays, and Birthday leave.
• Health, Vision, Dental Insurance
• 401k with a company match
• Vested for retirement immediately!
• Other company sponsored benefits
• Gym Membership Reimbursement through our Fitness Reimbursement Program
•  tuition reimbursement, and more.

POSITION PURPOSE The Care Coordination Assistant provides critical support to the Care Coordination department by assisting the Director in Standard Operating Procedures (SOPs), Policies & Procedures (P&Ps), and departmental deliverables. This role serves as the systems champion and subject matter expert (SME) for platforms such as Population Health and other tools used in case management, ensuring optimal utilization and staff training. The position combines administrative, technical, and operational responsibilities to enhance care coordination efficiency and compliance. ESSENTIAL JOB RESPONSIBILITIES

• Act as the SME for Population Health tool, CIE, and other departmental tools, providing training and troubleshooting for staff.
• Ensure accurate data entry, reporting, and system optimization to support care management workflows.
• Collaborate with IT and vendor partners to resolve system issues and implement enhancements.
• Assist the Director in updating and maintaining SOPs and P&Ps for care coordination processes.
• Support compliance initiatives by ensuring documentation and workflows meet regulatory and organizational standards.
• Monitor adherence to established protocols and recommend improvements for efficiency and quality.
• Maintain accurate and complete documentation for departmental deliverables.
• Coordinate schedules, meetings, and reporting for care coordination leadership.
• Prepare presentations and reports for leadership and cross-functional teams.
• Perform initial task reviews and triage cases based on established criteria.
• Assist with referrals to specialty programs and community resources.
• Utilize healthcare information systems to track member progress and program performance.
• Conduct audits and generate reports to ensure data integrity and compliance.

CHALLENGES

• Working with a variety of personalities, maintaining a consistent and fair communication style.
• Satisfying the needs of a fast-paced and challenging company.

MINIMUM QUALIFICATIONS

• Education: Associate degree required; Bachelor’s degree in Healthcare Administration or related field preferred.
• Minimum 2–4 years in healthcare, care coordination, or administrative support roles.
• Experience with healthcare information systems and workflow optimization strongly preferred.

Knowledge, Skills, and Abilities

• Familiarity with care coordination processes, managed care principles, and regulatory requirements.
• Proficiency in healthcare systems such as case management platforms.
• Strong organizational and project management skills.
• Excellent written and verbal communication skills.
• Advanced proficiency in Microsoft Office Suite and data reporting tools.
• Ability to work independently and manage multiple priorities in a fast-paced environment.
• Ability to train and support staff on system functionality and best practices.
• Ability to maintain confidentiality and handle sensitive information.
• Ability to sit for extended periods and use computer systems for documentation and communication.
• Frequent phone communication and virtual meetings.
• Home Office Setup: Must have a designated workspace that supports ergonomic standards (desk, chair with lumbar support, monitor at eye level).
• Noise Level: Moderate, typically from phone calls or virtual meetings.
• Technology Requirements: Reliable internet connection, computer, headset, and other necessary peripherals.
• Ergonomic Considerations: Proper posture, adjustable seating, and monitor placement to prevent musculoskeletal strain. Employers often provide guidelines or stipends for ergonomic equipment
• Environmental Factors: Adequate lighting and ventilation; avoidance of prolonged work in non-ergonomic spaces (e.g., couches or beds).
• Work Hours: Regular, predictable attendance in the Pacific time zone.

About the team, Why Umpqua Health? At Umpqua Health, we're more than just a healthcare organization; we're a community-driven Coordinated Care Organization (CCO) committed to improving the health and well-being of individuals and families throughout our region. Our comprehensive services include primary care, specialty care, behavioral health services, and care coordination to ensure our members receive holistic, integrated healthcare. Achieving health equity requires collaboration across sectors and communities, addressing historical and systemic inequities, and ensuring fair distribution of resources and opportunities. Diverse Experiences Our collaborative approach fosters a supportive environment where every team member plays a vital role in our mission to provide accessible, high-quality healthcare services. From preventative care to managing chronic conditions, we're dedicated to empowering healthier lives and building a stronger, healthier community together. Join us in making a difference at Umpqua Health. Inclusive Team Culture Here at Umpqua Health, it’s in our nature to care about our neighbors and be 100% engrained in our local community. Our employees foster a culture of inclusion that empower us to be proud of our differences. We committed to fostering a diverse, inclusive, and welcoming environment where all individuals, both employee and member are respected and valued. We believe our differences strengthen our organization and the communities we serve. Mentorship & Career Growth At Umpqua Health, mentorship is a cornerstone of our culture. We support employees through meaningful guidance and defined career tracks that encourage growth, learning, and professional fulfillment Work/Life Balance At Umpqua Health, we recognize that work and life go hand in hand. We are committed to fostering a supportive environment that encourages balance, flexibility, and overall well-being. We want our employees to thrive professionally and personally in their lives and our community that we so proudly serve.   Apply To This Job