Team Lead, Quality Assurance

ALL CANDIDATES MUST BE LOCATED IN THE UK About Intermedia Are you looking for a company where YOUR VOICE is heard? Where you can MAKE A DIFFERENCE? Do you THRIVE in a FAST-PACED work environment? Do you wake every morning EXCITED to work with GREAT PEOPLE and create SUCCESS TOGETHER? Then Intermedia is the place for you. Intermedia has established itself as a leading provider of cloud communications and collaboration tech that allows companies to connect better. We have a strong track record of growth, profitability, and creating an environment where everyone matters. Everyone. While we are fast-paced and admittedly a bit intense, we promise that you won’t be bored. You will find Intermedia is a place where you can indulge your passion for creating and supporting great cloud technology. What’s more, we always look to promote from within and have many employees who have been with us 10, 15, and 20+ years! Culture at Intermedia is built on teamwork and transparency. We hold each other accountable and always have each other’s back! Are you ready to make your mark? Intermedia is seeking an experienced Quality Assurance Team Leader to be responsible for leading, mentoring, and developing the QA function supporting our Cloud Hosted IP Telephony platform. This role combines hands-on quality assurance expertise with people leadership of Quality Assurance engineers, process ownership, and cross-functional collaboration to ensure the delivery of a reliable, and high-quality telephony service to customers at release. The successful candidate will play a key role in ensuring the reliability and performance of Intermedia’s products, driving test strategy, managing and planning test execution and processes, also ensuring quality is embedded throughout the software development lifecycle.

Key Responsibilities

Technical Leadership & Team Management

• Lead, mentor, and develop a team of QA Engineers supporting the HPBX Telephony system.
• Set clear goals, priorities, and performance expectations for the QA team.
• Conduct regular one-to-ones and skills development planning.
• Foster a culture of quality, accountability, and continuous improvement.
• Define and own the QA strategy for the HPBX Telephony platform.
• Establish and maintain QA best practices, standards, and documentation.
• Drive continuous improvement in testing processes, tools, and methodologies.
• Ensure quality is embedded early in the SDLC (shift-left approach)

Testing & Delivery

• Oversee test planning, execution, and reporting for releases and hotfixes.
• Ensure adequate coverage across functional, regression, integration, system, and UAT testing.
• Review and provide input for sign off on releases from a quality perspective.

Process & Collaboration

• Partner with Product Management, Engineering, and DevOps to align quality goals with business priorities.
• Ensure tests are stable, maintainable, and provide fast feedback.
• Represent Quality Assurance in planning, design, and architecture discussions.

Skills, Knowledge & Expertise

Technical Leadership & Team Management

• Proven experience in a QA leadership or senior QA role
• Strong background in testing complex systems, preferably in Telephony, VoIP, or communications platforms
• Experience with manual and automated testing methodologies
• Solid understanding of SDLC, Agile, and CI/CD environments
• Experience leading test planning and release sign-off.
• Strong people management and coaching skills
• Excellent communication and stakeholder management abilities

Technical Skills

• Experience testing APIs, backend services, and distributed systems.
• Familiarity with SIP, VoIP concepts, or telephony architectures (highly desirable)
• Experience with test management tools (e.g. Jira, TestLink, X-ray, or similar)
• Experience with test automation frameworks and tools
• Strong defect analysis and troubleshooting skills.

Leadership & Soft Skills

• Effective communication skills with the ability to influence cross-functional teams.
• Experience balancing hands-on work with team leadership responsibilities.
• Ability to make pragmatic decisions in fast-paced, high-availability environments.
• Passion for quality assurance and continuous improvement

Diversity, Inclusion, and Equal Opportunity

We hire, promote, and compensate employees based on their ability to perform their job responsibilities, without regard to race, color, creed, religion, sex, gender, marital status, national origin, ancestry, age, citizenship, physical or mental disability, sexual orientation, or any other basis protected by applicable law (collectively referred to in our Code of Conduct as “Protected Classes”). We do not tolerate employment discrimination in the workplace, and we are committed to making reasonable accommodations for identified disabilities or other limitations as required by all applicable laws. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Apply To This Job