Experienced Remote Call Center Customer Service Representative – Medicaid Member Support

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a fast-paced, dynamic environment where no two interactions are ever the same? Look no further! arenaflex is seeking an experienced Remote Call Center Customer Service Representative to join our team in supporting Medicaid members across the State of Iowa.

About arenaflex

arenaflex is a leading provider of mission-critical services and solutions to Fortune 100 companies and over 500 governments. Our dedicated associates are the backbone of our organization, delivering exceptional outcomes for our clients and the millions of people who count on them. We're a culture that values individuality, creativity, and innovation, where you'll have the opportunity to personally thrive, make a difference, and grow with a team of like-minded professionals.

The Role

As a Remote Call Center Customer Service Representative, you'll be the initial point of contact for inquiries from potential and existing Iowa Medicaid Program recipients and affiliates. You'll provide one-to-one telephone contact with applicants, beneficiaries, and enrollees, ensuring that their needs are met with clarity, accuracy, and empathy. Your responsibilities will include:

• Act as initial point of contact for inquiries from potential and existing Iowa Medicaid Program recipients and affiliates
• Provide one-to-one telephone contact with applicants, beneficiaries, and enrollees in customer service roles
• Accurately document enrollment requests and status changes
• Enter application and enrollment information into a web-based computer system for customers wishing to apply for the program over the telephone
• Maintain technical and program policy proficiency in the Iowa Family Care rules/guidelines and other related program policies
• Provide clear, complete, accurate, and objective information based on a full understanding of program requirements

Requirements

To succeed in this role, you'll need:

• Basic understanding of a call center environment in a customer service role and quality monitoring processes
• Ability to establish and maintain effective working relationships with applicants, beneficiaries, and co-workers
• Ability to problem solve through analysis and ongoing feedback
• Achieve results through knowledge, empathy, and commitment
• Ability to work with people of diverse backgrounds
• High School diploma or GED
• Background required
• Must reside within 1 hour driving distance from Des Moines, IA

Preferred Qualifications

* Ability to problem solve through analysis and ongoing feedback

• Achieve results through knowledge, empathy, and commitment
• Ability to work with people of diverse backgrounds
• Ability to adhere to a break and lunch schedule
• Excellent typing and grammar skills
• Ability to navigate a computer
• Ability to understand and utilize policy
• Excellent customer service skills
• Excellent phone etiquette skills
• Reliable internet access

What We Offer

* $18.00 per hour pay rate (bi-weekly pay)

• Paid Training with Equipment provided
• Full-time schedule (40 hrs. a week)
• Career Growth Opportunities
• PerkSpot- Employee discount program
• Full Benefit Options

Work Environment and Culture

arenaflex is committed to creating a positive, employee-friendly culture where you'll feel valued, supported, and empowered to succeed. Our work environment is dynamic, fast-paced, and collaborative, with a focus on delivering exceptional outcomes for our clients and the people they serve.

Compensation and Benefits

We offer a competitive compensation package, including a $18.00 per hour pay rate, paid training, and full benefits options. In addition, you'll have access to a variety of perks and benefits, including a PerkSpot employee discount program and career growth opportunities.

How to Apply

If you're a customer service enthusiast with a passion for delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please submit your application through our website, including your resume, cover letter, and any relevant certifications or qualifications.

Equal Opportunity Employer

arenaflex is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

Accommodations for Individuals with Disabilities

arenaflex is committed to providing reasonable accommodations for individuals with disabilities. If you require an accommodation to apply for or compete for employment with arenaflex, please submit your request through our website or by contacting our HR department directly.

Vaccination Policy

arenaflex requires that all applicants provide vaccination status, where legally permissible. Providing this information is a requirement of your employment at arenaflex. Don't miss this opportunity to join a dynamic team of customer service professionals who are dedicated to delivering exceptional experiences. Apply now to become a part of the arenaflex family! Apply for this job