Experienced Customer Service Representative – Beverage Delivery Space

At arenaflex, we're passionate about delivering exceptional customer experiences that exceed expectations. As a leading national brand in the beverage delivery space, we're seeking a highly skilled and motivated Customer Service Representative to join our team. If you're a customer-centric individual with a passion for delivering world-class service, we want to hear from you.

About arenaflex

arenaflex is a well-established national brand in the beverage delivery space, dedicated to providing our customers with the best possible experience. We're committed to innovation, quality, and customer satisfaction, and we're looking for like-minded individuals to join our team. As a Customer Service Representative, you'll be at the forefront of our customer interactions, providing timely and effective solutions to our customers' needs.

Job Summary

We're seeking an experienced Customer Service Representative to join our team on a contract basis for 4 months, with the potential for extension. As a Customer Service Representative, you'll be responsible for providing world-class customer service to our residential and commercial clients, handling a high volume of calls, and achieving monthly sales and product education goals. If you're a motivated and customer-focused individual with excellent communication skills, we want to hear from you.

Responsibilities

As a Customer Service Representative, you'll be responsible for:

• Responding to incoming calls from existing residential and commercial clients, providing world-class customer service and diagnosing customer needs and concerns
• Handling difficult customer calls in a courteous and professional manner
• Correctly entering information into our Customer Relationship Management (CRM) system according to the customer's needs and/or concerns
• Communicating company policies and providing creative approaches to resolve customer issues such as billing errors or service opportunities
• Displaying exceptional decision-making and problem-solving capabilities to take immediate action on all calls
• Achieving monthly sales/product education goals by making recommendations from our healthy hydration portfolio
• Using negotiation skills to provide alternative approaches to resolve customer issues and take immediate action to retain customers support channels
• Primarily phone-based support

Qualifications

To be successful in this role, you'll need:

• A high school diploma, GED, or equivalent work experience
• A minimum of 1-year previous customer service and/or call center experience
• Previous experience with live chat and/or customer retention is a plus but not required
• Ability to thrive in a fast-paced environment
• Ability to display business maturity at all times and work efficiently without on-site supervision

Technical Qualifications and Requirements

To ensure a seamless customer experience, you'll need:

• A space in your residence suitable for the installation of a Home Agent workstation
• A work environment free from distractions, including any background noise that impacts the customer experience
• A tidy work environment suitable for safekeeping of confidential and sensitive customer information
• Prior experience with setting up and troubleshooting remote workstations (i.e., computer, phone, modem, router, etc.) preferred
• An internet connection with a minimum of 100 mbps download and 15 mbps upload speed from a reliable internet provider (Cable, DSL, or Fiber Optic/FiOS providers only)
• Your computer must be directly connected to the router/modem via an Ethernet cable as you cannot use a wireless (WIFI) connection

Call Volume

You can expect to handle a high volume of calls, typically 40-50 calls per day.

What We Offer

As a Customer Service Representative at arenaflex, you'll enjoy:

• A competitive salary and benefits package
• Opportunities for career growth and professional development
• A dynamic and supportive work environment
• Recognition and rewards for outstanding performance
• A comprehensive training program to ensure your success

How to Apply

If you're a motivated and customer-focused individual with excellent communication skills, we want to hear from you. Please submit your resume by clicking the "Apply Now" button below.

Location

This role is based in the USA, with the option to work remotely or from one of our contact centers in Lakeland, FL, or Massachusetts.

Expected Salary

We offer a competitive salary and benefits package, commensurate with experience.

Apply Now

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