Experienced Inbound Customer Service Representative (WFH) – Sleep Therapy and Medical Equipment Support

At arenaflex, we're committed to delivering exceptional patient care and support through our comprehensive range of medical equipment and services. As a dedicated Sleep Therapy Inbound Customer Service Representative, you'll play a vital role in ensuring our patients receive the highest level of care and attention. If you're passionate about delivering outstanding customer service, possess excellent communication skills, and are eager to join a dynamic team, we encourage you to apply for this exciting opportunity.

About arenaflex

arenaflex is a national leader in providing ventilators, oxygen, sleep apnea treatment, wound care solutions, diabetic solutions, and home medical equipment. We're dedicated to helping patients lead a more comfortable and productive life by keeping them engaged in their care and empowering them to manage their health and treatment at home. With hundreds of locations across 45 states, we're committed to providing high-quality medical products, services, and outstanding customer care.

Job Summary

We're seeking an experienced Inbound Customer Service Representative to join our Sleep Central Inbound Call Center in Murray, KY. As a key member of our team, you'll be responsible for providing exceptional customer service to our Sleep Therapy patients, handling new order intake, verifying patient demographics, and assisting with basic sleep coaching and equipment maintenance. If you're a motivated and customer-focused individual with a passion for delivering outstanding service, we encourage you to apply for this exciting opportunity.

Key Responsibilities

* Acts as patient advocate to resolve questions or concerns

• Collects patient, source information, and inputs data into e-Intake
• Completes thorough verification for products and services
• Develops and maintains a working knowledge of current Medicare, Medicaid, insurance regulations, and FDA and JCAHO guidelines
• Develops and maintains working knowledge of current products and services offered by arenaflex
• Identifies and resolves problems in a timely manner
• Makes outbound calls as needed to collect patient data
• Manages all aspects of initial intake via high-volume inbound phone calls
• Processes related patient paperwork if assigned
• Processes tickets to ensure timely fulfillment of product orders
• Provides basic technical customer service assistance for CPAP equipment
• Provides education to patients and location employees on CPAP supplies
• Uses e-Intake proprietary system to maintain accuracy and quality control throughout initial patient contact and data input
• Performs other duties as assigned

Essential Qualifications

* High school diploma or GED equivalent

• One to three years of related prior work experience in a team-oriented environment
• Experience in the medical field and administrative record management
• Strong customer service background
• Ability to effectively communicate in English, both oral and written, with physicians, employees, and patients
• Helpful, knowledgeable, and polite with a positive attitude
• Ability to interpret a variety of instructions in a variety of communication mediums
• Knowledge of billing reimbursement and insurance policies and requirements preferred
• Knowledge of Durable Medical Equipment (DME) or Home Medical Equipment (HME)
• Knowledge of medical billing practices preferred
• Ability to maintain confidentiality and practice discretion and caution when handling sensitive information
• Medical terminology
• Multi-tasking along with attention to detail
• Self-motivation, organized, time-management, and deductive problem-solving skills
• Ability to work independently and as part of a team

Preferred Qualifications

* Experience in a call center environment

• Knowledge of sleep therapy and CPAP equipment
• Certification in medical billing or coding preferred

Work Environment and Culture

As a member of our team, you'll enjoy a dynamic and supportive work environment that fosters growth, learning, and collaboration. Our company culture is built on a foundation of respect, empathy, and open communication, ensuring that every employee feels valued and empowered to succeed. With a focus on work-life balance, we offer flexible scheduling options and a comprehensive benefits package to support your physical, emotional, and financial well-being.

Compensation and Benefits

* Competitive hourly rate starting at $15.50

• Monthly Bonus program opportunity with potential unlimited earnings
• Comprehensive benefits package, including medical, prescription, dental, and vision coverage
• 401(k) plan with company match
• Paid time off and paid holidays
• Overtime pay for non-exempt hourly positions based on business needs
• Employee recognition program
• Bonus and incentive opportunities
• Mileage reimbursement (when applicable for the position)
• Telephone reimbursement (when applicable for the position)
• EAP
• Healthcare Bluebook and RX Savings solutions programs
• HEPB and TB vaccinations

How to Apply

If you're a motivated and customer-focused individual with a passion for delivering outstanding service, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications. We appreciate your interest in arenaflex and look forward to reviewing your application.

Equal Opportunity Employer

arenaflex is an equal opportunity employer committed to diversity, equity, and inclusion. We welcome applications from qualified candidates of all backgrounds and perspectives. Apply for this job