Experienced Full Stack Customer Service Representative – Medicaid Member Support
Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a fast-paced, dynamic environment where no two interactions are the same? Look no further! arenaflex is seeking a highly skilled and empathetic Full Stack Customer Service Representative to join our team in Des Moines, Iowa. As a key member of our Medicaid Member Support team, you will be the initial point of contact for inquiries from potential and existing Iowa Medicaid Program recipients and affiliates. If you're a people person with a knack for problem-solving and a commitment to excellence, we want to hear from you!
About arenaflex
arenaflex is a leading provider of mission-critical services and solutions to Fortune 100 companies and over 500 governments. Our dedicated associates are the backbone of our organization, and we're committed to creating exceptional outcomes for our clients and the millions of people who count on us. At arenaflex, individuality is noticed and valued every day, and we're passionate about fostering a culture of inclusivity, respect, and continuous learning.
The Role
As a Full Stack Customer Service Representative, you will be responsible for:
- Acting as the initial point of contact for inquiries from potential and existing Iowa Medicaid Program recipients and affiliates
- Providing one-to-one telephone contact with applicants, beneficiaries, and enrollees in customer service roles
- Accurately documenting enrollment requests and status changes
- Entering application and enrollment information into a web-based computer system for customers wishing to apply for the program over the telephone
- Maintaining technical and program policy proficiency in the Iowa Family Care rules/guidelines and other related program policies
- Providing clear, complete, accurate, and objective information based on a full understanding of program requirements
Requirements
To succeed in this role, you will need:
- Basic understanding of a call center environment in a customer service role and quality monitoring processes
- Ability to establish and maintain effective working relationships with applicants, beneficiaries, and co-workers
- Ability to problem solve through analysis and ongoing feedback
- Achieve results through knowledge, empathy, and commitment
- Ability to work with people of diverse backgrounds
- High School diploma or GED
- Background required
- Must reside within 1 hour driving distance from Des Moines, IA
Preferred Qualifications
* Experience in a call center environment, preferably in a customer service role
- Knowledge of Medicaid programs and policies
- Excellent typing and grammar skills
- Ability to navigate a computer
- Ability to understand and utilize policy
- Excellent customer service skills
- Excellent phone etiquette skills
- Reliable internet access
What We Offer
* Competitive hourly rate of $18.00 per hour
- Paid training with equipment provided
- Full-time schedule (40 hours a week)
- Career growth opportunities
- PerkSpot employee discount program
- Full benefit options, including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time
Work Environment and Culture
At arenaflex, we value a positive, employee-friendly culture where individuality is noticed and valued every day. Our team is passionate about delivering exceptional experiences and making a real impact in the lives of our clients and their customers. We're committed to fostering a culture of inclusivity, respect, and continuous learning, and we're looking for like-minded individuals to join our team.
How to Apply
If you're a motivated and customer-focused individual with a passion for delivering exceptional experiences, we want to hear from you! Please submit your application through the link below. We can't wait to hear your story and learn more about your qualifications. Apply for the job now! Apply for this job
Equal Opportunity Employer
arenaflex is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
Accommodations for Individuals with Disabilities
People with disabilities who need a reasonable accommodation to apply for or compete for employment with arenaflex may request such accommodation(s) by submitting their request through this form that must be downloaded: [insert link]. Complete the form and then email it as an attachment to [insert email]. You may also [insert alternative method].
Vaccination Policy
At arenaflex, we value the health and safety of our associates, their families, and our community. For US applicants, while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at arenaflex. Apply for this job