Experienced Customer Service Representative/ Call-Taker – Non-Emergency Medical Transportation

At arenaflex, we're dedicated to providing exceptional service to our clients, and we're seeking a compassionate and reliable Customer Service Representative to join our team in Clearwater, FL. As a family-owned, non-emergency medical transportation company serving the Tampa Bay community for over 50 years, we're proud to help improve the lives of those we serve. We're growing, and we need talented individuals like you to help us achieve our mission.

About arenaflex

arenaflex is a family-owned, non-emergency medical transportation company that has been serving the Tampa Bay community for over 50 years. We're committed to providing safe, reliable, and compassionate transportation services to our clients. Our team is dedicated to making a positive impact on the lives of those we serve, and we're passionate about delivering exceptional customer experiences.

What We're Looking For

We're seeking a reliable and compassionate Customer Service Representative who thrives in a fast-paced environment. You're a great fit if you:

• Show empathy and professionalism on every call
• Stay calm under pressure
• Are detail-oriented and quick to adapt
• Work well independently and with a team
• Maintain strong ethics and a positive attitude

Your Responsibilities

As a Customer Service Representative, you will be responsible for:

• Answering inbound calls, emails, and text messages from clients and their families
• Scheduling, confirming, and updating transportation appointments in a timely and efficient manner
• Collecting and entering accurate data into our systems to ensure seamless communication and coordination
• Handling complaints professionally and resolving issues in a fair and timely manner
• Making outbound calls for appointment coordination and ensuring that clients receive the best possible service
• Following all department procedures and quality standards to ensure exceptional client experiences
• Staying up to date on policies and protocols to provide the best possible service to our clients
• Supporting team efforts to ensure exceptional client experiences and providing a positive impact on the lives of those we serve

What You Need

To be successful in this role, you will need:

• A high school diploma or equivalent
• Fast, accurate typing (40+ WPM)
• Excellent communication skills, both written and verbal
• Eligibility to work in the U.S.
• Comfortable using a headset and sitting for long periods
• Ability to pass a Level II background check

Our Benefits

As a valued member of our team, you can expect:

• Competitive pay: $16.00 per hour
• 4% matched 401(k) after one year
• Up to 75% of medical insurance paid by the company
• 5 days paid time off after one year and 6 paid holidays after 90 days

Why Choose arenaflex?

We're a family-owned and operated company that values diversity, equity, and inclusion in all we do. We're committed to creating a supportive team environment where your passion for helping others is celebrated and nurtured. Join us, and you'll have the opportunity to make a positive impact on the lives of those we serve.

How to Apply

If you're a motivated and compassionate individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your application through our website or by clicking on the link below. Apply for this job We can't wait to hear from you and learn more about your qualifications and experience. Thank you for considering arenaflex as your next career destination. Apply for this job