Experienced Part-Time Customer Service Advisor – Remote Opportunity with arenaflex

At arenaflex, we're dedicated to delivering mission-critical services and solutions that create exceptional outcomes for our clients and the millions of people who count on them. As a company that values individuality and thrives on innovation, we're looking for a talented and compassionate Part-Time Customer Service Advisor to join our team. If you're passionate about providing exceptional service, helping customers, and working in a fast-paced environment, we want to hear from you!

About arenaflex

arenaflex is a leading provider of business process services and solutions that help organizations achieve their goals. With a team of dedicated associates, we deliver mission-critical services and solutions that create exceptional outcomes for our clients. Our company culture is built on the values of innovation, collaboration, and customer satisfaction. We're committed to helping our customers succeed, and we're looking for like-minded individuals to join our team.

Job Summary

As a Part-Time Customer Service Advisor, you'll play a critical role in supporting customers with their post-purchase needs. You'll handle inbound calls, assist with tracking numbers, order statuses, and product returns, and use your problem-solving skills to find quick solutions and resolve any issues. If you're passionate about providing exceptional service and helping customers, we want to hear from you!

Responsibilities

As a Part-Time Customer Service Advisor, your responsibilities will include:

• Handling inbound calls from customers with inquiries about their recent purchases
• Assisting customers with tracking numbers, order statuses, product returns, and other post-purchase needs
• Using your problem-solving skills to find quick solutions and resolve any issues
• Helping de-escalate frustrated customers with empathy and professionalism
• Occasionally assisting with upselling or cross-selling when appropriate and necessary

Requirements

To be successful in this role, you'll need:

• 18 years or older
• High School Diploma or GED
• Ability to successfully pass a criminal background check
• At least six months experience in customer service
• High speed internet access, meeting the following speeds: download 10mbps+ upload 3mbps+ Ping less than 175ms (no Wi-Fi or satellite internet, you must have an ethernet connection)
• Ability to accurately type at least 30 WPM
• A secured workspace with a door that is only accessible to you during work hours
• Familiarity with iOS and/or macOS, or comparable technology, is preferred
• Training will be 19 days of full-time hours, working Monday through Friday 10am – 6:30pm CST starting the week of July 13th
• Be flexible with at least 40 hours of availability per week (at least 8 of those hours on one weekend day)
• Work at least 16 hours per week, working no more than 29 hours per week
• Reside in one of our US hiring zones

Preferred Qualifications

While not required, experience in customer service or call centers is a plus. We're looking for individuals who are passionate about providing exceptional service and helping customers. If you have a knack for problem-solving and de-escalating upset customers, we want to hear from you!

Why Join arenaflex?

As a Part-Time Customer Service Advisor at arenaflex, you'll enjoy:

• Remote work: Enjoy the flexibility of working from home in your secured workspace
• Bonuses: Performance-based bonus incentives to reward your hard work and success
• Supportive Team Environment: Work with people who have your back

Benefits

As a valued member of our team, you'll enjoy a range of benefits, including:

• Competitive hourly rate: $17.31 per hour
• Performance-based bonuses
• Flexible scheduling
• Opportunities for career growth and development
• A supportive and collaborative work environment

How to Apply

If you're passionate about providing exceptional service and helping customers, we want to hear from you! To apply for this exciting opportunity, please submit your application through our website. We can't wait to hear from you!

Equal Opportunity Employer

arenaflex is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

Accommodation Requests

If you need a reasonable accommodation to apply for or compete for employment with arenaflex, please submit your request through our website. We're committed to providing equal opportunities for all applicants.

Vaccination Policy

While we don't require vaccination for most of our jobs, we do require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at arenaflex. Apply for this job