Systems Analyst IV - Epic

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.

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Join the Cleveland Clinic team where you will work alongside passionate caregivers and provide patient-first healthcare. Here, you will receive endless support and appreciation while building a rewarding career with one of the most respected healthcare organizations in the world.   

Whether or not you serve in a clinical role, every member of the Cleveland Clinic team is a caregiver. As a Systems Analyst IV, being a caregiver begins in the office, where you will apply your technical expertise to automated system products through all phases of development, including design, implementation, modification, feasibility testing, and evaluation. In this Epic ASAP analyst role, you will support the application through service requests, upgrades, and enhancements to ensure optimal performance. Your work will help teams stay connected, informed, and equipped with the groundbreaking tools and technologies that impact patients across the globe.

A caregiver in this role works remotely Monday through Friday from 8:00 a.m. – 5:00 p.m., with an on-call rotation once a month.

A caregiver who excels in this role will:  

• Maintain IT products, including planning and obtaining customer input and knowledge of the existing functionality and limitations. 

• Serve as the technical expertise, providing guidance and direction to other professional staff and resolving complex problems. 

• Participate in developing strategic plans for systems/applications development and modification within area of expertise. 

• Review system requirements with customers and translate requirements into specific functions or deliverables. 

• Analyze low chart processes and recommend ways to reduce steps and increase efficiency through technology. 

Minimum qualifications for the ideal future caregiver include:

• Bachelor's Degree in Information Technology/Computer Science, Health Sciences, Healthcare Admin or related field and six years of system implementation experience, including directing, planning, and scheduling a major information system project

• OR Associate’s Degree and seven years of experience

• OR High School Diploma/GED and nine years of experience

• For Information Technology Division caregivers, ITIL Foundations certification is required within 6 months of hire

• Strong analytical, administrative, presentation, and project management skills 

• Understanding of networking/distributed computing environment concepts 

• Knowledge of messaging technology

• Understanding of principles of client/server configuration 

Preferred qualifications for the ideal future caregiver include:

• ASAP certified

• General Epic experience

• Previous clinical experience

Physical Requirements:

• Requires the ability to sit and be stationary for prolonged periods of time, normal or corrected vision and manual dexterity sufficient to perform work on a personal computer.

• Requires the ability to walk to various locations throughout the Foundation and to function in a stressful environment.

Personal Protective Equipment:

• Follows standard precautions using personal protective equipment as required.

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances.

Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.

Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility. 

If applying for a Florida position, please see the following website for more information on the background screening requirements required by the Agency of Health Care Administration: https://info.flclearinghouse.com/

Please review the Equal Employment Opportunity poster. 

Cleveland Clinic is pleased to be an equal employment opportunity employer.