Bilingual (En/Fr) Payroll Specialist III Spécialiste de la paie bilingue (anglais/français) III

Dayforce is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ) region.

Our award-winning Cloud HCM platform offers a unified solution database and continuous calculation engine, driving efficiency, productivity and compliance for the global workforce.

Our brand promise - Makes Work Life Better - Reflects our commitment to employees, customers, partners and communities globally.

Effective November 1, 2025 this position is not open to residents of Quebec; applicants must reside in a province or territory of Canada other than Quebec to be considered. Any roles available in Quebec will be posted separately.

propos du poste

Dayforce est actuellement la recherche d’un spcialiste de la paie de niveau III salari temps plein pour se joindre son quipe des Services de gestion globale de Dayforce. Nous servons nos clients en prenant en charge l’ensemble du cycle d’emploi des employs, y compris la gestion de la paie, des effectifs et des avantages sociaux, pour leur permettre de se concentrer sur leurs principales activits, notamment grce un centre d’appels.

Le candidat idal dtient une exprience significative dans le domaine de la paie ainsi que de solides connaissances pratiques en matire de gestion des avantages sociaux, des effectifs et des impts. Il est galement dot d’une aptitude communiquer avec les clients et exerce un esprit critique afin de rsoudre des problmes complexes.

Responsabilits

• Veiller ce que tous les aspects du cycle de la paie, y compris les impts, les prestations, les saisies-arrts, etc., soient traits, rapprochs, vrifis et transmis avec exactitude et en temps opportun
• Assurer le traitement exact et en temps opportun des changements touchant la paie, les formulaires fiscaux, les paiements et le traitement de la paie pour les clients assigns
• Responsable du contrle et de la vrification de la qualit pour assurer l’exactitude et le faible pourcentage d’erreurs ou de dfauts
• Collaborer avec les partenaires internes interfonctionnels pour rsoudre les problmes de paie des clients et les demandes des employs
• Fournir des services de soutien la paie aux clients conformment au contrat de Dayforce, aux exigences lgislatives et aux besoins oprationnels
• tablir et maintenir une comprhension approfondie des exigences des clients et de leurs besoins changeants afin de s’assurer que les services fournis sont conformes aux obligations contractuelles et aux ENS des clients.
• Crer, mettre jour et examiner les procdures oprationnelles normalises et effectuer des examens trimestriels des documents
• Avoir une attitude moi de dcider des livrables et des projets du dbut la fin
• Grer les tches lies aux clients et aux consommateurs dans le systme de gestion des cas en veillant ce que tous les documents soient complets, exacts et opportuns.
• Grer de faon proactive la vrification et le traitement de la paie en fin d’exercice et de trimestre
• Anticiper et agir, reprer les opportunits et agir en consquence et contribuer de manire proactive l’amlioration des processus

Exprience et comptences recherches

• Capacit de travailler de 8 h 16 h ou de 9 h 17 h (EST)
• Entirement bilingue en franais et en anglais
• Trois ans d’exprience du traitement de la paie dans une opration de paie volume lev; exprience de la paie de bout en bout apprcie
• Exprience souhaite dans le secteur de l’externalisation de la paie ou de la consultation
• Exprience et comprhension claire de la paie, des avantages sociaux et de la fiscalit, et comprhension des exigences lgislatives applicables
• Capacit rsoudre les problmes des clients et offrir un service la clientle suprieur aux partenaires internes et externes
• Excellentes comptences de communication tant l’oral qu’ l’crit ; capacit communiquer clairement, techniquement et efficacement avec les clients et les partenaires internes
• Bonnes comptences d’analyse, d’organisation et de rsolution de problmes
• Matrise de Microsoft Word, d’Excel intermdiaire et de PowerPoint

A touts Permettant de vous Dmarquer

• Exprience de Dayforce HCM ou d’une technologie de paie infonuagique similaire
• Exprience de traitement de la paie avec plusieurs clients
• Exprience de traitement de la paie de plus de 1 000 employs
• Certifications lies l’industrie ou dsir d’obtenir dans les deux ans de l’emploi
• Exprience de Dayforce HCM ou d’une technologie de paie infonuagique similaire
• Solide connaissance pratique des normes de contrle de la qualit et d’audit
• Le dsir d’apprendre continuellement et de relever les dfis
• Capacit de communiquer et de collaborer avec les clients et les membres de l’quipe interne

Responsable du recrutement : Karen Yanes

Recruteur : Jesse English

Niveau : 5

chelle salariale canadienne : 48 100 $ 85 900 $

propos des chelles salariales

Veuillez noter que l’chelle salariale mentionne dans cette description de poste est donne titre indicatif. La rmunration finale offerte peut varier en fonction de divers facteurs, notamment les primes et les incitatifs, ainsi que l’exprience, les comptences et le lieu de rsidence du candidat. Notre entreprise s’engage offrir une rmunration juste, quitable et concurrentielle qui reflte la valeur ajoute de chaque personne pour l’organisation.

About the opportunity

Dayforce is currently seeking a Payroll Specialist III to join our Dayforce Managed Team. We service our clients by supporting the complete employee life cycle including payroll, workforce management, benefits, and contact center; allowing the client to focus on their core business.

The ideal candidate will have significant experience in the area of payroll and a strong working knowledge of benefits, workforce management and tax. They will also have the ability to interface with clients and to use critical thinking skills to resolve complex problems.

What you’ll get to do

• Responsible for ensuring all aspects of the payroll cycle, including tax, benefits, garnishments, etc. are processed, reconciled, audited and transmitted accurately and timely
• Ensure accurate and timely processing of payroll impacting changes, tax forms, payments and payroll processing for assigned clients
• Responsible for quality control and auditing to ensure accuracy and low error or defect percentage
• Work with cross-functional internal partners to resolve client payroll matters and employee inquiries
• Provide Payroll support services to clients according to Dayforce contract, legislative requirements and business needs
• Establish and maintain a deep understanding of customers’ requirements and their changing needs to ensure services delivered are as per contractual obligations and in accordance with customer SLAs.
• Create, update and review standard operating procedures and performs quarterly document reviews
• Have an “I own it” attitude about deliverables and projects from start to finish
• Manage client and consumer-related tasks within the case management system ensuring all documentation is complete, accurate, and timely
• Proactively manage quarter, and year-end payroll auditing and processing
• Think and act ahead, spot opportunities and act accordingly and proactively contribute to process improvements

Skills and experience we value

• Ability to work from 8:00 – 16:00 or 9:00 to 17:00 (EST)
• Fluent in English and French is required
• 3 years of payroll processing experience in a high-volume payroll operation; end to end payroll experience a plus
• Experience in the payroll outsourcing or consulting industry preferred
• Experience and a clear understanding of payroll, benefits and taxation and an understanding of applicable legislative requirements
• Ability to resolve client’s issues and provide superior customer service to internal and external partners
• Excellent verbal and written communication skills with the ability to communicate clearly, technically, and effectively with customers and internal partners
• Good analytical, organizational, and problem-solving skills
• Proficiency in Microsoft Word, intermediate Excel, and PowerPoint

What would make you really stand out

• Experience with Dayforce HCM or similar cloud payroll technology
• Multi-client payroll processing experience
• 1k+ employee payroll processing experience
• Industry related certifications or desire to obtain within two years of employment
• Experience with Dayforce HCM or similar cloud payroll technology
• Strong working knowledge of quality control and auditing standards
• A desire to continually learn and take on challenges
• Ability to communicate and collaborate with clients and internal team members
• Associates Degree desired
• Bilingual is a must (English/French)

What’s in it for you

Dayforce is fueled by the diversity of our talented employees. We are an equal opportunity employer and consider and embrace ALL individuals and what makes them unique. We believe our employees should be happy and healthy, with peace of mind and a sense of fulfillment.

We encourage individuals to apply based on their passions.

Dayforce encourages personal and professional growth. We offer excellent time away from work programs, comprehensive wellness initiatives and recognition through competitive pay and benefits.

With a commitment to community impact, including volunteer days and our charity, Dayforce Cares we provide opportunities for you to thrive both in your career and personal life. Our focus is not just on your job but on supporting you to be the best version of yourself.

This job posting is for an existing vacancy

Artificial intelligence may be used in the screening, assessment, or selection of applicants for this position.

Please note that the salary range mentioned in this job description should serve simply as a guide. The final compensation offered may vary based on a variety of factors, including bonuses and/or incentives, or a candidate’s experience, skills, budget and location. Our company is committed to providing a fair, equitable, and competitive package that reflects the value an individual brings to the organization.

Proficiency in English is required for this position as this role will regularly interact with English-speaking stakeholders, co-workers, managers and/or clients across the world. Further, our back office support teams, including but not limited to Human Resources, are primarily English speaking. Employees need to be able to communicate with these departments in English to appropriately administer their business relationship. Due to the significant high volume of interactions with these English-speaking co-workers, managers, stakeholders and/or clients, which is inherent to this position, it is not possible to reorganize the company's activities to avoid this requirement.

Fraudulent Recruiting

Beware of fraudulent recruiting. Legitimate Dayforce contacts will use an @dayforce.com email address. We do not request money, checks, equipment orders, or sensitive personal data during the recruitment process. If you have been asked for any of the above, or believe you have been contacted by someone posing as a Dayforce employee, please refer to our fraudulent recruiting statement found here: https://www.dayforce.com/be-aware-of-recruiting-fraud

Dayforce actively monitors all job applications to ensure authenticity. Submissions determined to be fraudulent or misleading will be declined from the recruitment process