GovCon Cloud Product Manager

Company Summary

As the recognized global standard for project-based businesses, Deltek delivers software and information solutions to help organizations achieve their purpose. Our market leadership stems from the work of our diverse employees who are united by a passion for learning, growing and making a difference. At Deltek, we take immense pride in creating a balanced, values-driven environment, where every employee feels included and empowered to do their best work. Our employees put our core values into action daily, creating a one-of-a-kind culture that has been recognized globally. Thanks to our incredible team, Deltek has been named one of America's Best Midsize Employers by Forbes, a Best Place to Work by Glassdoor, a Top Workplace by The Washington Post and a Best Place to Work in Asia by World HRD Congress. www.deltek.com

External Job Title

GovCon Cloud Product Manager

Position Responsibilities

• Own the Costpoint Cloud product experience for key Costpoint features: define how features should function in SaaS, document expected behaviors, identify gaps, and drive improvements with engineering and operations.
• Partner with Costpoint Product Management to align on the functional roadmap and translate upcoming capabilities into cloud-ready requirements (serviceability, scalability, automation, and support readiness).
• Own and maintain customer-facing and partner-facing documentation for Costpoint Cloud (e.g., SaaS Admin Guide, knowledge base articles, onboarding/welcome materials), ensuring accuracy with every release and operational change.
• Define and continuously improve the service request and support experience: create/update service request catalog items, align workflows and automation with Operations, and ensure supporting KB content is current.
• Drive customer communications in partnership with Marketing and Services (release notifications, operational changes, and customer-impacting process updates), validating accuracy and timing.
• Serve as a point of escalation for cloud feature questions and customer-impacting issues, coordinating across CSMs, TAMs, Support, Cloud Ops, and Product/Engineering to drive resolution and prevent recurrence.

Work Location

US (Remote)

Qualifications

• 7+ years of product management experience, including 3+ years supporting SaaS/cloud products (ERP preferred), with demonstrated ownership of feature outcomes from discovery through launch and operations.
• Strong understanding of ERP business processes and the ability to explain how product features work end-to-end in a cloud/SaaS delivery model (including operational impacts, limitations, and support considerations).
• Experience working in regulated or security-conscious environments; familiarity with frameworks such as FedRAMP, CMMC, and ITAR is a plus.
• Excellent written communication skills and a demonstrated ability to produce and maintain customer-facing documentation (admin guides, KB articles, release communications) that is accurate, clear, and release-aligned.
• Proven ability to partner with Sales, Solution Consulting, and partner teams to enable successful customer outcomes (training, talk tracks, FAQs, RFP/proposal inputs).
• Strong analytical and problem-solving skills; able to translate ambiguous customer/operational needs into actionable requirements and prioritized work.
• Demonstrated cross-functional collaboration skills, including effective partnership with Engineering, Cloud Ops, Support, Security/GRC, Customer Success, and Delivery.

Travel Requirements

10%

Position Type

FT

EEO Statement

Deltek, Inc. is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

E-Verify Statement

Deltek, Inc., utilizes the E-Verify program with every potential new hire. This makes it possible for us to make certain that every employee who works for Deltek is eligible to work in the United States. To learn more about E-Verify you can call 1-800-255-7688 or visit their website by clicking the logo below. E-Verify® is a registered trademark of the United States Department of Homeland Security.

Applicant Privacy Notice

Deltek is committed to the protection and promotion of your privacy. In connection with your application for employment with us at Deltek, it is necessary for us to collect, store and use information about you (“Personal Data”) to administer and evaluate your application. We are the “controller” of the Personal Data you provide us and will process any such Personal Data in accordance with applicable law and the statements contained in this Employment Candidate Privacy Notice. Additionally, we have not sold and do not sell Personal Data you provide to us through the job application process.

Business Summary

Deltek Product Strategy is a team with a passion for delivering solutions to power success for project-based businesses. We use research and innovation to build products and experiences that connect processes across the entire project lifecycle. We are thought leaders who have a deep understanding of our customers, their industries and the challenges they face. Join us as we bring Deltek solutions to the market to help our customers achieve operational excellence.

Compliance Requirements

Certain roles may have additional privacy, security and compliance requirements to the extent they support Costpoint GCCM or similar product offerings.

Compensation Info

The U.S. salary range for this position is $91,000.00-$130,750.00. This range is subject to change as Deltek takes a number of factors into consideration when determining individual base pay, such as location, job-related knowledge, skills and experience. Certain roles are eligible for additional rewards, including incentive compensation and equity. Benefits and perks listed here may vary depending on the nature of employment with Deltek. Employees have access to healthcare benefits, a 401(k) plan and company match, paid vacation time and holidays, well-living programs, short-term and long-term disability coverage, basic life insurance and tuition reimbursement. Apply To This Job