Incident Intake Coordinator

Are you looking for an opportunity to advance your career while working with an extraordinary team? At Merakey, we put our heart and soul into everything we do.

We are seeking an Incident Intake Coordinator to join our team!

Location: Remote Position available for candidates residing in PA, DE, FL, LA, MD, NJ, OH, TX, and VA

Work Hours: Tuesday-Saturday 12pm-8:30pm

Rate: $19.11 - $22.78 (based on experience)

Skills

• Strong understanding of incidents within IDD
• Excellent verbal communication skills and ability to remain calm during urgent situations
• Strong organizational skills and ability to manage multiple incoming calls and tasks simultaneously

Responsibilities

• Receive incident notifications via phone, text, or automated reporting system
• Conduct immediate intake interviews to gather essential details(who, what, when, where, immediate actions, health and safetystatus
• Ensure incidents are properly categorized
• Create initial incident records in EIM (for PA) or the appropriate state required system
• Timestamp all calls and entries
• Forward incidents requiring investigation to the appropriate PQI Coordinator and Investigator in QCO
• Escalate safety risks or events requiring immediate intervention to leadership in real time
• Route non-urgent reports for follow up and entry into Avatar
• Track all incidents from intake through assignement, investigation closure, and finalization in EIM.
• Provide clear supportive supportive guidance to callers
• Collaborate with PQI Directors to ensure accurate and timely information exchange
• Maintain accurate logs of all incidents calls and follow up actions
• Participate in incident management dashboard updates

Benefits

Merakey offers generous benefits that promote well-being, financial security, and work-life balance, including:

• Comprehensive medical, dental, and vision coverage, plus access to healthcare advocacy support.
• Retirement plan -- both pre-tax and Roth (after-tax) options available for employee contributions.
• DailyPay -- access your pay when you need it!
• On the Goga well-being platform, featuring self-care tools and resources.
• Access Care.com for backup childcare, elder care, and household services.
• Confidential counseling, legal, and financial services through our Employee Assistance Program (EAP).
• Tuition reimbursement and educational partnerships.
• Employee discounts and savings programs on entertainment, travel, and lifestyle.
• Access to Pryor Online Learning for free online personal development classes.

Learn more about our full benefits package - https://www.merakey.org/careers/benefits

About Merakey

Merakey is a non-profit provider of developmental, behavioral health, and education services. More than 8,000 employees provide support to nearly 40,000 individuals and families throughout 12 states across the country each year. Click here to watch a video about Merakey. Merakey strictly follows a zero-tolerance policy for abuse.

Merakey is proud to be an Equal Opportunity Employer! We deeply value diversity and do not discriminate on the basis of race, religion, color, national origin, ethnic background, sex, gender, gender identity, sexual orientation, age, marital status, veteran status, genetic information, or disability status. Moreover, we are committed to creating teams that reflect the diversity of the communities we serve and encourage applicants from underrepresented backgrounds to apply. Merakey welcomes all Veterans to apply!