Patient Access Supervisor

The AR Supervisor leads and coordinates both onshore and offshore AR teams to drive timely and accurate revenue cycle activities across denial management, payment posting, credit balance resolution, and daily workflows. This role ensures productivity, quality, and achievement of departmental goals through staffing, training, performance management, process optimization, and cross-functional collaboration with clinic operations and payer partners.

Key Responsibilities:

· Lead and supervise an offsite patient access team that reviews upcoming appointments for insurance accuracy, eligibility verification, and network status.

· Ensure required authorizations and referrals are identified, obtained, and documented prior to services as required by payer policies and practice guidelines.

· Monitor and validate patient insurance information across payor portals, insurance portals, eligibility tools, and Revolution EMR integrations; maintain up-to-date records.

· Proactively identify and communicate potential insurance issues to patients (coverage gaps, pre-authorization needs, referral requirements) and assist with scheduling and financial counseling as appropriate.

· Use payor portals and vendor systems to update insurance data, provider affiliations, benefit details, and authorization status in real time or near real time.

· Manage workflow, assign priorities, and maintain performance standards (accuracy, timeliness, patient communication quality) for the offsite team.

· Develop, implement, and enforce standard operating procedures for eligibility verification, authorization management, and patient communications.

· Ensure HIPAA compliance and protect patient privacy; maintain audit trails for all changes to insurance information.

· Collaborate with clinic managers, scheduling teams, and clinical staff to resolve scheduling conflicts, ensure authorization coverage, and reduce appointment delays.

· Track and report KPIs such as eligibility accuracy rate, authorization turnaround time, patient contact success rate, and pre-visit insurance issue resolution.

· Coach, train, and develop team members; oversee hiring, onboarding, and ongoing performance management.

· Escalate complex cases to leadership with recommended remediation plans and patient communication strategies.

· Participate in continuous improvement initiatives to reduce pre-visit denials and improve patient access experience.

Required Qualifications:

· Bachelor’s degree in health administration, business, or related field preferred; or equivalent experience in health care access, revenue cycle, or eligibility verification.

· 3–5+ years of experience in patient access, eligibility verification, authorization management, or related revenue cycle functions.

· Prior supervisory or lead experience, preferably with remote/offsite teams.

· Proficiency with Revolution EMR or similar EHR/clinic management systems; familiarity with payor portals and eligibility tools.

· Knowledge of payer requirements for authorizations and referrals; familiarity with Medicare/Medicaid and commercial payer policies.

· Strong understanding of HIPAA, privacy regulations, and compliance standards.

· Excellent communication and interpersonal skills; ability to coach and develop a dispersed team.

· Analytical mindset with ability to interpret data, generate reports, and drive process improvements.

Benefits:

• Excellent Benefits Package (medical, dental, vision,401K)
• 120 hours of Sick /Vacation time; Paid holidays

• Access to Care.com to support childcare, senior care, pet care, and other family needs.
• Exclusive discounts on select cosmetic services.

Compensation: $66,300