Staff Platform Manager- Payments, Evaluations and Automation

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join:

• At Airbnb, if there’s anything related to money, it comes to the Payments team.
• We are building a world-class payments and commerce organization - one that currently supports 191 countries, 70 currencies, connects dozens of payment providers and banks, processes multiple billions of dollars, and empowers more people to participate in our global marketplace.
• Our Payments platform organization has 2 domains: Payments and Commerce platform - facilitating money movement and exchange of value while also fueling growth for our business. Payments Compliance and Payments Risk - ensuring safe and efficient payment processing
• The Staff Product Manager, Evals & Automation, reporting to the Product Lead, Payments Risk, will define the strategy and roadmap for how Airbnb evaluates, learns from, and automates risk decisions—ensuring we protect the marketplace while minimizing friction and insult to good users.

The Difference You Will Make:

• This role will own the product vision, strategy, and execution for critical evaluation workflows for risk detection & mitigation
• Your mandate is twofold:
• Design principled evaluation frameworks that determine the right size and shape of holdouts, control groups, and manual review samples—without degrading model performance or decision quality.
• Drive automation that meaningfully reduces manual reviews, operational burden, and customer friction, while preserving the labels and signals required to keep models accurate and resilient over time.
• Success in this role is measured by sustained reductions in manual review volume, improved approval rates, stable or improving loss performance, and evaluation systems that scale as risk vectors evolve

A Typical Day:

• A typical day involves reviewing how models, holdouts, and manual reviews interact across the decisioning funnel—examining false positives, label coverage, approval lift, and downstream loss impact.
• You will work closely with Data Science, Machine Learning, Risk Engineering, and Operations to understand where current evaluation approaches over-sample good users, introduce bias, or create unnecessary friction.
• You will define the end-to-end product vision for risk evaluations and learning loops, building a multi-year roadmap that balances statistical rigor, operational efficiency, customer experience, and regulatory expectations.
• You will own requirements and execution for systems that:
• Dynamically size and manage holdouts
• Optimize when and how manual reviews are invoked
• Preserve high-quality labels without over-reliance on human review
• Enable faster, safer iteration on risk models and policies
• You will partner deeply with Fraud & Safety, Trust, Legal, Policy, Customer Support, and Payments Operations to align on decision principles and ensure evaluation strategies are understood, trusted, and actionable across the company..
• Collaborate with Payments Operations and Support to reduce manual effort, handle edge cases better, and unlock high-quality decisioning at scale.
• Key to success for this role is to partner deeply with other Airbnb platform organizations such as Fraud & Safety, AirCover, Legal, Customer Support, Policy Enforcement & Payments Operations teams to align on the vision and mission and coordinate tactics to deliver mutually aligned outcomes.

Your Expertise:

• 9+ years of Product Management experience, or 6+ years with a BS/MS with significant work in payments, risk/fraud, chargebacks/, or marketplace integrity.
• Demonstrated experience working with model-driven systems, evaluation frameworks, experimentation, and decisioning under uncertainty.
• Strong intuition for long-tail risk problems, false positives, and the unintended consequences of sampling and labeling strategies.
• Systems thinker who can design learning loops that scale globally and remain robust as adversarial behavior evolves.
• Highly data-literate: comfortable working with loss curves, precision/recall tradeoffs, operational metrics, and model performance diagnostics.
• Systems thinker with the ability to architect modular processes that scale globally. Ability to make principled, high-judgment decisions in ambiguous, high-stakes environments. Takes ownership of multiple product areas or one with significant impact, establishing clear expectations, driving communication, quality and timely delivery. Experience designing end-to-end user experiences that balance risk mitigation with customer empathy.
• Adapts communication style according to the audience across teams, extended stakeholders and leadership. Empathetic, clear communicator who can lead cross-functional partners through influence, not authority. Autonomously communicates, influences and aligns stakeholders on the products vision/strategy
• With minimal guidance defines products that sustain the changing needs of business, industry, users and partners with Eng/Design to translate to long term architecture and Ecosystems thinking, with clear understanding of platform capabilities to be built
• Strong analytical chops—you’re comfortable diving into financial & customer data, operational metrics, and model performance. Proven ability to partner deeply with engineering, design, operations, data science, and legal/compliance teams.
• Comfortable working in a fast-paced environment with evolving regulatory requirements and complex trade-offs.
• Authorized to work in the United States

Your Location: This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb Payments, Inc. (a subsidiary of Airbnb, Inc.) is a registered entity. Approved remote states include: Alabama, California, Colorado, Florida, Georgia, Illinois, Maryland, Minnesota, Mississippi, Nevada, New Jersey, New York, North Carolina, Ohio, Oregon, Pennsylvania, Tennessee, Texas, and Washington. This list is continuously evolving, so please check back with us if the state you live in is excluded. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from. Our Commitment To Inclusion & Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: [email protected]. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process. We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application. How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. Pay Range $194,000—$239,000 USD Apply tot his job Apply To this Job