Experienced Bilingual Customer Service and Sales Representative - Spanish-English - Remote in Tempe, AZ
Are you a multilingual professional with a passion for delivering exceptional customer experiences and driving sales growth? Do you thrive in a dynamic, remote work environment where you can make a real difference in people's lives? Look no further! arenaflex is seeking an experienced Bilingual Customer Service and Sales Representative to join our team in Tempe, AZ.
About arenaflex
arenaflex is a leading provider of customer experience solutions, helping iconic and hypergrowth brands build engaged, pleased, and profitable customer experiences powered by our combination of humanity and technology. With a commitment to diversity, equity, and inclusion, we strive to create a workplace where everyone feels valued, belonging, and comfortable being their authentic selves.
Job Summary
As a Bilingual Customer Service and Sales Representative, you will be the spark that brightens days and ignites careers at arenaflex. You will connect with customers, understand their needs, and provide personalized solutions that exceed their expectations. With a strong sales aptitude and a passion for helping others, you will grow your career by becoming a Spanish-English Bilingual Remote Licensed Healthcare Insurance Agent. arenaflex will support you every step of the way, providing training, resources, and opportunities for growth and development.
Key Responsibilities
* Assist individuals in understanding their coverages and selecting the right products, services, and best solutions to meet their personal needs
- Provide full lifecycle customer service and sales, including inbound and outbound calls, emails, and chats
- Respond to customer inquiries with compassion and active listening, selecting the best solution in an efficient manner
- Identify additional needs customers may have and help them to upgrade products or services
- Meet or exceed sales targets and customer satisfaction goals
- Collaborate with team members to achieve business objectives and improve customer experiences
What You Bring to the Role
* Bilingual in English and Spanish (written and verbal)
- Aptitude, self-discipline, and tenacity to learn about what it takes to become a licensed insurance associate, including passing the state licensing exam
- High school diploma or equivalent
- Minimum six (6) months sales experience, preferably B2B sales
- Strong customer service orientation, including empathy, compassion, and listening skills
- Integrity to follow HIPAA guidelines on maintaining patient privacy
- Strong computer navigation skills and experience, as this role is 100% remote
- High-speed internet (25 mbps download and 10 mbps upload)
What You Can Expect
* Supportive of your career and professional development
- An inclusive culture and community-minded organization where giving back is encouraged
- A global team of curious lifelong learners guided by our company values
- FREE licensing course (and you'll be paid for your time to boot)
- All state licensing exam fees covered by arenaflex and yearly renewal of license provided by arenaflex as your employer
- A base wage of $16/hr while studying for your state exam. Once you are licensed, you will receive an increase to your base pay and be eligible for performance-based bonuses
- And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives
Career Growth Opportunities and Learning Benefits
* arenaflex is committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you.
- arenaflex knows that you bring with you the one necessary ingredient that can't be taught – a caring and supportive nature that will shine through as you help customers. Our arenaflex community is here for you as one dynamic, global family.
Work Environment and Company Culture
* arenaflex is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
- arenaflex embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity.
How to Apply
If you're a motivated and customer-focused professional looking to take your career to the next level, apply now to become a Bilingual Customer Service and Sales Representative at arenaflex. Visit our website to learn more about this exciting opportunity and to submit your application. Apply for this job