Experienced Online Chat Team Lead – Digital Service Operations and Member Experience
At arenaflex, we're on a mission to revolutionize the way people interact with our organization. As a leading financial services provider, we're committed to delivering exceptional member experiences through innovative digital solutions. We're seeking an experienced Online Chat Team Lead to join our team in Baton Rouge, LA, and play a critical role in shaping the future of our digital services.
About arenaflex
arenaflex is a dynamic and forward-thinking organization that has been serving the financial needs of individuals and families throughout Louisiana since 1956. As the largest state-chartered credit union in the state, we've grown to serve over 68,000 members nationwide. Our commitment to faith, inclusivity, and diversity has created a unique culture that values diverse talents and welcomes individuals with unique backgrounds, working styles, and skill sets.
A Day in the Life of an Online Chat Team Lead at arenaflex
As an Online Chat Team Lead at arenaflex, you'll be responsible for maintaining the daily operations and performance standards of an assigned team while performing a variety of digital service-related activities. Your primary focus will be on promoting increasing production and excellent member service consistent with our mission of enhancing membership by providing safe, competitive, and economically sound products.
Key Responsibilities:
* Process all transactions accurately, including account maintenance, transfers, loan payments, verifying transaction history, properly identifying members, stop payments, and membership and deposit account applications when applicable.
- Ensure the Digital Services Team achieves the minimum membership completion rate, is logged into the digital services phone queue, and is available to take calls and answer digital correspondence to effectively support the goals of the organization without compromising the member experience.
- Assist team members with escalated member contacts, membership queues, and assisting with team member questions, etc.
- Assist with training of new employees and cross-training other employees in the position responsibilities and functions.
- Maintain a highly developed knowledge level of all products to effectively respond to member inquiries and troubleshoot member and team challenges.
Skills and Qualifications:
* A high school education or GED.
- 2 years of experience to include prior call center and financial institution experience.
- Excellent oral, written, and telephone communication skills.
- Strong problem-solving, attention to detail, and member service skills.
- Proficiency in Microsoft Office products, especially Excel.
Work Environment and Culture:
* Work Schedule: Monday – Friday, 8:00 AM – 5:00 PM.
- Travel: Rarely necessary for this position.
- Work Site Location: Our beautiful Corporate Campus located at 2675 O’Neal Lane in Baton Rouge, LA.
Why Join arenaflex?
* We're a faith-based organization that values diversity, inclusivity, and community.
- We offer a safe and inclusive work environment that promotes creativity, innovation, and collaboration.
- Our full-time employees enjoy amazing benefits, including:
+ Medical, Dental, and Vision Insurance with generous employer premium contributions. + Health Savings Account with employer contributions for eligible employees. + Employer-Paid Group Life Insurance. + Voluntary Dependent Life Insurance. + Paid Vacation & Sick Leave. + 15 Paid Holidays, including a Cultural Floating Holiday. + 401K Plan with a 5% discretionary profit share contribution, plus a dollar-for-dollar match of up to 5%. + Paid Time Off to volunteer with approved non-profits and charities.
Equal Opportunity Employer:
arenaflex is an Equal Opportunity Employer. All Credit Union campuses are tobacco and vape-free.
How to Apply:
If you're a motivated and customer-focused individual who is passionate about delivering exceptional member experiences, we encourage you to apply for this exciting opportunity. Please visit our website to learn more about this role and submit your application. [Apply for the job now!](https://jobviewtrack.com/en-us/job-4e4941794805024e6b1141076a2e000b0c4e11482a1b4b5f3f624308060042766c0609056c240d41006958421d130c/b7ec49ffa04713aa3db0a9996277f935.html?affid=8451cf69ab9f70eb71ae1f2dbed8d4fa) [Apply for this job](https://online.victorytuitions.in/job/online-chat-team-lead-baton-rouge-la/) Apply for this job