Experienced Full Stack AWS Connect - Lex / Chat Developer – Web & Cloud Application Development

Join arenaflex, a leading innovator in the field of cloud-based contact center solutions, as we seek an experienced Full Stack AWS Connect - Lex / Chat Developer to join our team in Saint Louis, MO. As a key member of our development team, you will play a crucial role in designing, developing, and delivering cutting-edge solutions for our clients using AWS Connect, Lex, and other cutting-edge technologies.

About arenaflex

arenaflex is a forward-thinking company that is revolutionizing the way businesses interact with their customers. Our mission is to provide innovative, cloud-based solutions that enable our clients to deliver exceptional customer experiences. With a strong focus on innovation, collaboration, and customer satisfaction, we are committed to making a positive impact in the lives of our clients and their customers.

Job Description

We are seeking an experienced Full Stack AWS Connect - Lex / Chat Developer to join our team in Saint Louis, MO. As a key member of our development team, you will be responsible for designing, developing, and delivering cutting-edge solutions for our clients using AWS Connect, Lex, and other cutting-edge technologies.

Key Responsibilities:

* Participate in the design, development, and delivery of solutions on IVR (Interactive Voice Response) platforms

• Develop efficient and high-performance call flows using AWS Connect and Lex
• Create unit tests to maximize code coverage and cover end-to-end business scenarios
• Support existing architecture and code, ensuring that all code developed follows DevOps practices
• Collaborate with other teams to understand scope and design efficient solutions
• Work within the Agile framework, fostering a team approach to software development and delivery
• Ensure that all code developed meets the highest standards of quality, security, and performance

Performance Expectations/Metrics:

* The developer needs to be an experienced IVR developer with AWS Connect experience

• The candidate should have experience building contact flows (both call and chat) in AWS Connect
• The developer's primary responsibilities are to analyze, design, implement, and test customized software applications
• The developer will have a strong knowledge of software development and design and will have experience working to develop business-critical applications for contact centers

First Day Experience:

* Onboarding, ensuring access to systems, meeting the team, aligning calendars and schedules

Required Skills/Experience:

* Amazon Connect development experience

• AWS Connect, LEX, Nodejs, DynamoDB, little bit of typescript, little bit of react
• Responsible for consistent release management and good change management practices
• Participate in Agile planning meetings and daily SCRUM meetings to provide software solutions for our platform services for Content Services and CHP Platform services
• Review and perform troubleshooting analysis of the core application logs
• Experience in self-service callflows and complex systems/database integrations

Preferred Skills/Experience:

* Familiarity with AWS, certifications are a plus

• Works well with multiple teams
• Experience in cloud-based contact center solutions

Education Requirement:

* Bachelor Degree or equivalent

• 5+ years of experience

Software Skills Required:

* Amazon Connect

• DynamoDB
• Lex
• Lambda
• Communication skills

Work Environment and Company Culture:

* arenaflex is a remote-friendly company, offering flexible work arrangements to ensure that our employees can work from anywhere

• We prioritize work-life balance, offering generous paid time off and flexible hours
• Our company culture is built on collaboration, innovation, and customer satisfaction
• We offer a range of benefits, including health insurance, retirement plans, and professional development opportunities

Compensation and Perks:

* Competitive salary and benefits package

• Opportunities for professional growth and development
• Flexible work arrangements and remote work options
• Access to cutting-edge technologies and tools
• Collaborative and innovative work environment

How to Apply:

If you are a motivated and experienced Full Stack AWS Connect - Lex / Chat Developer looking for a new challenge, please submit your application, including your resume and a cover letter, to [arenaflex website]. We look forward to hearing from you! Apply for this job