Experienced Bilingual Customer Service Representative – Denton, TX

At arenaflex, we're passionate about delivering exceptional customer experiences that exceed expectations. As a Bilingual Customer Service Representative, you'll play a vital role in driving our company's growth and success. If you're a motivated and customer-focused individual with a passion for delivering legendary service, we want to hear from you!

About arenaflex

arenaflex is a family-owned company and North America's leading distributor of shipping, industrial, and packaging materials. With over 9,000 employees across 13 locations, we're committed to providing our customers with the best products and services possible. Our company culture is built on the values of teamwork, innovation, and customer satisfaction.

Job Summary

As a Bilingual Customer Service Representative, you'll be responsible for processing customer orders and inquiries in a collaborative call center using world-class technology. You'll communicate with customers over phone, email, and chat, helping them navigate our website and online ordering. You'll also become a product and solutions expert, equipped to answer product, pricing, and shipping questions quickly and confidently.

Key Responsibilities

* Process customer orders and inquiries in a collaborative call center using world-class technology

• Communicate with customers over phone, email, and chat
• Help customers navigate arenaflex's website and online ordering
• Become a product and solutions expert, equipped to answer product, pricing, and shipping questions quickly and confidently
• Collaborate with team members to resolve customer issues and provide exceptional service

Minimum Requirements

* High school diploma or equivalent; Bachelor's degree preferred

• Prior customer service experience is a plus, but we'll train you to provide legendary service for our customers!
• Bilingual (English / Spanish) - fluent in both verbal and written forms

Benefits

* Complete health insurance coverage and 401(k) with 6% employer match that starts day one!

• Multiple bonus programs
• Paid holidays and generous paid time off
• Tuition Assistance Program that covers professional continuing education
• Employee Perks:

+ Best-in-class, clean, modern facilities + First-class fitness center and beautifully maintained walking paths

Work Environment and Company Culture

Our Denton, TX branch is a dynamic and fast-paced environment that's perfect for motivated and customer-focused individuals. As a Bilingual Customer Service Representative, you'll work in a collaborative call center with a team of dedicated professionals who share your passion for delivering exceptional customer experiences. Our company culture is built on the values of teamwork, innovation, and customer satisfaction, and we're committed to providing our employees with the tools and resources they need to succeed.

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their careers. As a Bilingual Customer Service Representative, you'll have access to a range of training and development opportunities, including:

• Comprehensive training program to help you develop your customer service skills
• Ongoing coaching and feedback to help you improve your performance
• Opportunities for advancement and career growth within the company
• Access to a range of online training resources and continuing education programs

Compensation and Perks

As a Bilingual Customer Service Representative, you'll receive a competitive hourly rate of $25-$29 per hour, with opportunities for bonuses and overtime pay. You'll also receive a range of benefits, including:

• Complete health insurance coverage and 401(k) with 6% employer match
• Paid holidays and generous paid time off
• Tuition Assistance Program that covers professional continuing education
• Employee Perks:

+ Best-in-class, clean, modern facilities + First-class fitness center and beautifully maintained walking paths

How to Apply

If you're a motivated and customer-focused individual with a passion for delivering legendary service, we want to hear from you! To apply for this exciting opportunity, please submit your resume and a cover letter explaining why you're the perfect fit for this role. We can't wait to hear from you!

Contact Information

arenaflex 2600 Rental Car Drive, DFW Airport, TX 75261 Phone: [insert phone number] Email: [insert email]

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace that's inclusive and respectful of all employees, and we're proud to be an EEO/AA Employer/Vet/Disabled. Apply for this job