Experienced Customer Service Manager – Retail Store Operations and Leadership
At arenaflex, we're committed to creating a culture of belonging and fostering an inclusive environment where everyone can thrive. As a Customer Service Manager, you'll play a vital role in empowering our teams to deliver exceptional customer experiences, driving sales growth, and promoting a positive work environment.
Job Summary:
We're seeking an experienced Customer Service Manager to lead our retail store operations in Jacksonville, FL. As a key member of our management team, you'll be responsible for creating an outstanding customer experience, directing and supervising front-end functions, and ensuring compliance with company policies and procedures. Your exceptional leadership skills, attention to detail, and passion for customer service will make you an invaluable asset to our team.
Key Responsibilities:
* Create an outstanding customer experience by ensuring that all customer service, cash control, labor control, expense, and supply controls are being followed.
- Direct and supervise all front-end functions, including customer service, cash handling, and inventory management.
- Analyze sales data and customer feedback to identify areas for improvement and implement changes to enhance the customer experience.
- Lead and empower teams to deliver exceptional customer service, exceeding customer expectations and promoting a positive work environment.
- Manage fiscal budgets, in-stock inventory, shrink, expenses, and labor management with a high level of integrity and responsibility.
- Participate actively as a coordinated, motivated management team, training and coaching team members on KPIs, customer service, product knowledge, and safety and sanitation procedures.
- Ensure compliance with all regulatory requirements, including food safety, USDA, and COOL regulations.
- Perform other job-related duties as assigned.
Essential Qualifications:
* High School Diploma or Equivalent
- 3-6 years of supervisory experience in a retail environment
- Strong customer service skills and exceptional interpersonal, motivational, and communication skills
- Proficient with computer applications used in effectively operating the department
- Possession of Food Safety Certification or the ability to obtain same within 180 days of placement
- High standard of integrity and reliability
- Authorization to work in the United States or the ability to obtain the same
- Successful completion of pre-employment drug testing and background check
Preferred Qualifications:
* Bachelor's Degree in Business or related field
- Language proficiency in English and Spanish
- Experience with inventory management, cash handling, and labor control
Work Environment and Culture:
* arenaflex is committed to creating a culture of belonging and fostering an inclusive environment where everyone can thrive.
- Our teams are passionate about delivering exceptional customer experiences and promoting a positive work environment.
- We offer a dynamic and supportive work environment, with opportunities for growth and development.
Compensation and Benefits:
* Competitive salary and benefits package
- Opportunities for career growth and advancement
- Comprehensive training and development programs
- Recognition and rewards for outstanding performance
How to Apply:
If you're a motivated and customer-focused individual with a passion for leadership and teamwork, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience.
Contact Information:
arenaflex [insert contact information]
Equal Employment Opportunity:
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a culture of belonging and fostering an inclusive environment where everyone can thrive. Apply for this job