Experienced Bilingual Customer Service Representative – Multilingual Support for arenaflex in New Berlin, WI

At arenaflex, we're passionate about delivering exceptional customer experiences that exceed expectations. As a leading distributor of shipping, industrial, and packaging materials, we're committed to helping our customers succeed. We're now seeking an experienced Bilingual Customer Service Representative to join our team in New Berlin, WI. If you're a motivated and customer-focused individual with a passion for delivering legendary service, we want to hear from you!

About arenaflex

arenaflex is a family-owned company with over 9,000 employees across 13 locations in North America. We're proud to be a leading distributor of shipping, industrial, and packaging materials, and we're committed to helping our customers succeed. Our company culture is built on a foundation of teamwork, innovation, and customer satisfaction. We're a drug-free workplace and an equal opportunity employer, committed to diversity and inclusion.

Job Summary

As a Bilingual Customer Service Representative at arenaflex, you'll play a critical role in delivering exceptional customer experiences. You'll be responsible for processing customer orders and inquiries, communicating with customers over phone, email, and chat, and helping customers navigate our website and online ordering system. You'll also have the opportunity to become a product and solutions expert, equipped to answer product, pricing, and shipping questions quickly and confidently.

Key Responsibilities

* Process customer orders and inquiries in a collaborative call center using world-class technology

• Communicate with customers over phone, email, and chat
• Help customers navigate arenaflex's website and online ordering system
• Become a product and solutions expert, equipped to answer product, pricing, and shipping questions quickly and confidently
• Collaborate with internal teams to resolve customer issues and improve customer satisfaction
• Meet or exceed customer satisfaction targets and key performance indicators (KPIs)

Minimum Requirements

* High school diploma or equivalent; Bachelor's degree preferred

• Prior customer service experience is a plus, but we'll train you to provide legendary service for our customers!
• Bilingual (English/Spanish) - fluent in both verbal and written forms
• Strong communication and interpersonal skills
• Ability to work in a fast-paced, dynamic environment
• Basic computer skills and proficiency in Microsoft Office

Preferred Qualifications

* 1-2 years of customer service experience in a call center or retail environment

• Experience with customer relationship management (CRM) software and other technology platforms
• Knowledge of shipping, industrial, and packaging materials
• Certification in customer service or a related field

Skills and Competencies

* Excellent communication and interpersonal skills

• Strong problem-solving and analytical skills
• Ability to work in a fast-paced, dynamic environment
• Basic computer skills and proficiency in Microsoft Office
• Strong product knowledge and ability to learn quickly
• Ability to work independently and as part of a team
• Strong customer service skills and a passion for delivering legendary service

Career Growth Opportunities and Learning Benefits

* Opportunities for career growth and advancement within arenaflex

• Comprehensive training program to develop your skills and knowledge
• Ongoing coaching and feedback to help you succeed
• Access to professional continuing education and tuition assistance programs
• Collaborative and supportive work environment with a team of experienced professionals

Work Environment and Company Culture

* arenaflex is a best-in-class, clean, and modern facility with a café featuring affordable daily meal options from local restaurants

• On-site fitness center and beautifully maintained walking paths
• Collaborative and supportive work environment with a team of experienced professionals
• Opportunities for socialization and team-building activities
• Recognition and reward programs to recognize and reward outstanding performance

Compensation, Perks, and Benefits

* Competitive hourly rate of $23-$28 per hour, with significant growth and earning potential

• Complete health insurance coverage and 401(k) with 6% employer match that starts day one
• Multiple bonus programs and opportunities for overtime pay
• Paid holidays and generous paid time off
• Tuition Assistance Program that covers professional continuing education
• Employee Perks, including a café, on-site fitness center, and beautifully maintained walking paths

How to Apply

If you're a motivated and customer-focused individual with a passion for delivering legendary service, we want to hear from you! Apply now to join our team as a Bilingual Customer Service Representative in New Berlin, WI. Apply for this job