Property Claims Representative

Description

About Pacific Specialty Insurance Company (PSIC)

At Pacific Specialty Insurance Company (PSIC), we approach things a bit differently and have for over 27 years. We warmly welcome each new employee to our work family. Family is one of PSIC’s Core values therefore, we treat our employees with appreciation and respect, while providing the much-needed flexibility in their day. We understand this is paramount in today’s workforce. As an example of how we differentiate ourselves, we offer our claims employees the option to work a 9/80 schedule. Not only does this schedule increase efficiency and reduce interruptions, but it improves work/balance by providing every other Friday off. Our Core values of Family, Home, Trust and Profitability are what drives our daily decisions. We strive to foster a culture where all employees feel a sense of belonging and are encouraged to come up with ideas to help us improve as an organization. We prov the tools to help you succeed. Pacific Specialty Insurance Company is a large regional carrier in California, but consistently writes business in 4 other states as well.

Job Summary

As a member of a world class claims team, you will be accountable for investigating and resolving moderate complexity homeowner property claims in multiple state jurisdictions for both first and third party customers. This work is accomplished in a manner that supports superior customer service and overall accuracy with appropriate “urgency” at all times. Superior verbal and written communication skills are required to communicate as needed throughout the claims process. Must have strong organizational skills and be able to work independently with minimal to moderate management involvement.

Requirements

Duties and Responsibilities: As Property Claims Adjuster, you will promptly investigate the facts of loss, coverage, liability and damages on losses. Accurately document all investigative activity and secure appropriate claim documentation within our claims and document management systems. Develop and maintain file summaries and action plans from the point of assignment and throughout the life of the claim. Handle incoming calls real time whenever possible and return all messages in a timely manner. Responsible for compliance with state insurance regulations and company claims handling guidelines at all times, and any and all other duties assigned by manager.

• Prior moderate complexity insurance claims experience preferred

• Prior customer service work experience required

• Strong analytical skills

• Excellent organization and time management skills

• Ability to make timely and accurate decisions

• Ability to work independently with minimal management oversight

• Strong negotiation skills

• Comfortable working in a highly productive team-oriented environment

• College degree and/or bilingual in Spanish a plus

Other Important Information

Location(s) – Candidates must reside in the West Coast or Central U.S. states to support business operations and time zone coverage

Time Zone: Ability to work PST and Central Time zones

Competitive Compensation – Salaries will be established commensurate with experience. This is an hourly position which allows for you to be eligible for overtime occasionally, which increases your earning potential. We offer our Claims employees the option to work a 9/80 schedule, which provides a three-day weekend every other Friday.

Our Benefits - Protection is the name of the game in the insurance industry, and we believe in benefit plans that offer protection to our employees for medical, dental, vision, life, disability, and retirement plans. Our 401k plan and company match are second to none. The company will make a matching contribution equal to 60% of your qualified salary deferral contribution!

Pacific Specialty Insurance Company is a member of the McGraw Group of Affiliated Companies Pacific Specialty Insurance Company is an equal opportunity employer