Client Support Manager

Onsite relationship steward for Hickson Optimal Elite Group engagements

Description

About Hickson Optimal Elite Group

Hickson Optimal Elite Group embeds within professional and elite sport organizations to help manage nervous-system load, human-state risk, and decision quality across a competitive calendar. We work quietly and precisely alongside coaches, performance staff, and executives to ensure high-capacity environments remain stable under pressure.

Our work is relational as much as it is technical. This role exists to protect that relational layer.

Role Overview

The Client Support Manager serves as the onsite relationship steward for Hickson Optimal Elite Group engagements. This contractor conducts regular in-person facility visits, maintains visible presence with key stakeholders, ensures services are being delivered to agreed standards, and reinforces partnership continuity across departments. You will not selling, rather - safeguarding alignment. In other words, you help ensure that what was promised is felt, seen, and functioning on the ground and across the entire organization.

Core Responsibilities

Onsite Relationship Management

• Conduct scheduled onsite check-ins at client facilities
• Serve as a professional and composed representative of Hickson Optimal Elite Group
• Reinforce communication clarity between client staff and our internal team

Service Delivery Oversight

• Identify friction points or breakdowns in execution
• Provide structured feedback to leadership at Hickson Optimal Elite Group
• Track continuity of deliverables across the competitive season

Client Experience Stewardship

• Coordinate and deliver branded merchandise, seasonal materials, and client appreciation items
• Support milestone moments (season openers, playoffs, return-to-play windows, etc.)
• Maintain high-touch, thoughtful relationship gestures without being intrusive

Signal Reporting

• Submit concise post-visit summaries
• Flag risks early, especially around relationship drift or service slippage
• Maintain professional documentation of touchpoints and follow-ups

Qualifications

• Strong interpersonal intelligence and situational awareness
• Ability to navigate multiple departments without overstepping authority
• High discretion and confidentiality standards

Personal Attributes

• Observant without being invasive
• Relationally intelligent
• Detail-oriented

You understand that culture is fragile & you move accordingly!

Scope & Structure

• Contract-based engagement
• Travel required (regional or national depending on assignment)
• Flexible schedule aligned with club competition calendars

What Success Looks Like

• Clients experience consistent, professional presence
• Services remain aligned with agreed standards
• Small issues are resolved before becoming structural ones

About the Company

There is a moment inside of every elite performance environment - where the data says one thing, & the room says another. Most organizations have learned to trust the data. Hickson Sport was built to read the room first, and then match the data. Applying data too soon, can set you years behind. In fact, many teams will be lightyears ahead of others, due to simply doing data right, the first time. We embed practitioners inside of elite sport organizations, & we close the Somatic Signal Gap: the living interval in which a nervous system is already shifting, compensating, or drifting before any wearable, dashboard, or conscious self-report has caught up. By the time a metric moves, the organism may already have been learning from an unresolved state for days. We are present inside of that interval, reading what the body is carrying before it surfaces as consequence. Our practitioners are not consultants in the practical sense. Think of the 2010 Christopher Nolan film Inception: a team trained to enter the layers of a system that no one else can access, moving through it without disturbing the surface, reading what lives underneath, and bringing back intelligence that changes every decision made above it. Our practitioners operate with that same quality of depth. They are calibrated instruments, with nervous systems developed to the standard required to detect, process, and interpret what the somatic layer reveals in real time, under real load, across the unpredictable conditions of a full competitive season. The intelligence they generate feeds directly back into the data infrastructure already in place, sharpening its vision and surfacing signals it is architecturally unable to produce on its own. We build nervous system profiles longitudinally. We forecast state trajectories before they arrive at consequence, & with mysteriously precise accuracy. We bring that same precision to scouting & roster decisions, reading the nervous systems that will be asked to perform, analyzing the autonomic range an athlete has. Through wholesome and candid interaction, we slowly shift the building. Simple nervous system math. Like a magician, but for the emotional baseline & bandwidth of the entire organization. Athletes will noticeably become easier to work with, to coach, and they will even begin to show some additional favorable traits in short time. The same could be said for the coaches and organizational staff as well. All picked up through nervous system interaction with an embedded observer. Social Osmosis. In this case, Calibrated Social Osmosis. What we leave behind, inside of every room & every person, is a little more clarity, a little more range, & a little more of what was already there, finally making its way to the surface. Apply To This Job