Principal, RCM Client Consultant
Welcome to Ovation Healthcare!
At Ovation Healthcare, we’ve been making local healthcare better for more than 40 years. Our mission is to strengthen independent community healthcare. We provide independent hospitals and health systems with the support, guidance and tech-enabled shared services needed to remain strong and viable. With a strong sense of purpose and commitment to operating excellence, we help rural healthcare providers fulfill their missions.
The Ovation Healthcare difference is the extraordinary combination of operations experience and consulting guidance that fulfills our mission of creating a sustainable future for healthcare organizations. Ovation Healthcare's vision is to be a dynamic, integrated professional services company delivering innovative and executable solutions through experience and thought leadership, while valuing trust, respect, and customer focused behavior.
We’re looking for talented, motivated professionals with a desire to help independent hospitals thrive. Working with Ovation Healthcare you will have the opportunity to collaborate with highly skilled subject matter specialists and operations executives, in a collegial atmosphere of professionalism and teamwork.
Ovation Healthcare's corporate headquarters is located in Brentwood, TN. For more information, visit https://ovationhc.com.
Summary:
The Principal, RCM Client Consultant is responsible for owning strategic client relationships, ensuring delivery excellence, and driving measurable performance improvement within the Revenue Cycle Management (RCM) domain. This role combines deep RCM expertise with strong analytical capabilities to provide clients with actionable insights, proactive issue resolution, and leadership across all aspects of the engagement. The ideal candidate is a trusted advisor who can translate complex revenue cycle challenges into clear recommendations and partner closely with client executives and internal teams.
Key Responsibilities:
Client Relationship Management
Required: Minimum 5+ years of experience managing client accounts within the Revenue Cycle Management space.
Serve as the primary point of contact and strategic partner for assigned clients, ensuring all needs, expectations, and contractual obligations are met or exceeded.
Build and maintain trusted relationships with client project teams, operational leaders, key stakeholders, and executive sponsors.
Proactively surface challenges or performance risks by assessing root causes, operational impacts, and potential solutions; lead clients through shared problem-solving and decision-making.
Communicate a clear vision for client success and regularly provide status updates, metric-driven performance reviews, and strategic recommendations.
Act as the RCM Subject Matter Expert during implementations and ongoing engagements, ensuring deliverables comply with contractual terms and internal processes.
Partner with internal delivery, operations, and technical teams to ensure seamless execution and positive client outcomes.
Report directly to the Director of Client Services.
Data, Reporting & Analytics
Analyze and deliver monthly and quarterly analytics reports, highlighting performance against goals, operational trends, and opportunities for improvement.
Manage incoming analytical requests from clients, identifying whether IT or data engineering support is needed and coordinating cross-functional execution.
Conduct frequent reviews of client revenue cycle KPIs—including A/R, denials, cash flow—ensuring accuracy, insight, and transparency.
Leverage BI tools and advanced Excel skills to complete reconciliations, analyze trends, and provide data-backed guidance to clients.
Qualifications & Experience
5+ years of experience in healthcare revenue cycle operations, analytics, or client account management.
Demonstrated leadership abilities with a strong track record of issue resolution and client success.
Strong technical and software acumen, including an understanding of basic database principles, data structures, and data exchange formats.
Knowledge of HIPAA, healthcare terminology, payer reimbursement methodologies, and compliance expectations.
Advanced proficiency in Microsoft Excel.
Proficiency with Power BI, Tableau, or similar business intelligence platforms for dashboarding and data visualization.
Excellent written and verbal communication skills; proven ability to communicate complex data in a clear, client-friendly manner.
Experience with EDI files and/or healthcare transactions (e.g., 837, 835) preferred.
Preferred Knowledge
Experience with major EHR and hospital information systems such as EPIC, Cerner, Allscripts, or similar platforms.
Working knowledge of payer and hospital contracts, healthcare coding systems (ICD, CPT, HCPCS), RCM workflows, and financial analysis.