Member Experience Representative

Member Experience Representative

Branch Location: Any branch, PE

Internal only

At Provincial Credit Union, we’re more than a financial institution — we’re a people-first, purpose-driven organization, proudly recognized as one of Canada’s Top 100 Employers for 2026. 

When you join us, you’ll become part of a supportive, innovative team that’s passionate about delivering exceptional member experiences and making a real impact in our communities. If you’re ready to grow your career while helping others grow their financial future — we’d love to meet you.

What You’ll Do:

As a Member Experience Representative, you will be the first point of contact for members and prospective members, providing friendly, knowledgeable support across our digital channels. You’ll:

• Assist members with inquiries, account issues, and digital banking services, referring complex matters as needed.
• Support members with financial transactions and card services when required.
• Guide members in using self-service technologies (ATMs, online banking, mobile app, e-statements, etc.).
• Open new accounts digitally through ASAPP and update member information in Know Your Member (KYM).
• Identify member needs, make referrals, and promote credit union products and services.
• Maintain up-to-date knowledge of products, services, and digital tools through ongoing training.
• Schedule appointments and advise members on required documentation.
• Protect the confidentiality of member information and ensure internal materials remain secure.

What You Have:

• Post-secondary diploma in a related field plus at least two years of customer service experience.
• Strong organizational skills and exceptional attention to detail.
• Professional, polished communication—both verbal and written—and a high level of discretion.
• Ability to learn new systems quickly; intermediate proficiency in Microsoft Office Suite.
• Tech-savvy mindset with comfort navigating multiple digital platforms.

Required Education and Experience

• Post-secondary diploma in a related field plus a minimum of two-years related experience in customer service.
• Flexibility in working hours, including the ability to work expanded hours when necessary, and should be capable of working from home as required.

What we offer:

We believe in taking care of our people so they can take care of our members. Here’s what you can expect when you join our team:

•  People-First Culture: Join a supportive team that values collaboration, positivity, and community impact.
• Competitive Pay & Bonus Program: Market-aligned salary plus the opportunity for annual bonuses.
• Comprehensive Benefits: Health and dental coverage, sick time, and a Defined Contribution Pension Plan & Group Retirement Savings Plan with up to 9% employer contribution.
• Work-Life Balance: Three weeks’ vacation to start, plus four personal days and two volunteer days each year.
• Career Growth: Tuition reimbursement, training opportunities, and career progression pathways.
• Extra Perks: Annual fitness and clothing allowance, reduced employee loan and mortgage rates, and no service fees on banking transactions.
• Salary range for this position: $45,870 - $50,967

Bondability Requirement As part of the hiring process, candidates must meet the requirements to be bondable under a fidelity bond policy. Bondability may involve considerations such as past criminal convictions, credit history, and other relevant factors assessed by our insurer.

Closing Date: March 30th, 2026

Diversity and Inclusion:

Provincial Credit Union invites applications from all qualified individuals. Provincial Credit Union is committed to employment equity and diversity in the workplace, and welcome applicants from diverse backgrounds. Accommodation is available for applicants with disabilities throughout the recruitment process.