Technical Account Manager

About eSentire

eSentire is on a mission to hunt, investigate and stop cyber threats before they become business disrupting events. We were founded on the premise that if you can't find a solution, you build it. And today, that means pioneering the future of AI-powered security. At eSentire, we're building a cutting-edge AI Security Operations Platform that will amplify human expertise, not replace it, creating a workplace where innovation meets impact.

Our culture is based on transparency, teamwork, and continuous innovation, where your ideas can shape how AI and human intelligence work together to outsmart cyber adversaries. As the authority in Managed Detection and Response, we protect the critical data and applications of 2000+ organizations in 80+ countries, across 35 industries—and we're looking for forward-thinking talent to help us define what AI-first security, human-backed trust means for the industry.

The Role

As a Technical Account Manager at eSentire, you are the technical authority and outcome delivery lead for a portfolio of customers. Working alongside a dedicated Account Manager who owns the commercial relationship, you ensure every customer in your portfolio realizes the full security value of eSentire’s Atlas AI MDR platform – measurably and consistently.

You will lead all technical cadences: onboarding, platform optimization, security reviews and incident response, translating Atlas AI capabilities, TRU threat intelligence, and SOC findings into clear, prioritized guidance.

What You Will Own

• Serve as the primary technical point of contact and trusted advisor maintaining a Customer Success Plan that tracks measurable security outcomes.
• Lead technical check-ins, platform reviews, and Quarterly Service Reviews. Proactively monitor account health and mitigate risk before it escalates.
• Own technical escalations end-to-end, coordinating across SOC, Product, and Engineering
• Guide customers through onboarding and ongoing optimization across their full tech stack (SIEM, EDR, XDR, cloud, identity)
• Deliver tuning recommendations, executive briefings, and enablement sessions tailored to each customer’s security maturity
• Lead customer-facing communication during active incidents, partnering with the SOC on post-incident maturity
• Report on key outcome metrics: detection efficacy, threat disruption rates, and Mean time to Contain (MTTC)

What We're Looking For

• 4+ years in technical account management, cybersecurity engineering, or customer success within an MDR, MSSP or SaaS cybersecurity environment
• Solid knowledge of threat detection and response, SIEM, EDR/XDR, cloud security, identity threats, and incident response
• Ability to communicate technical complexity equally well in a CISO briefing and a deep-dive configuration session
• High autonomy and organizational discipline across a complex, multi-account portfolio.
• Preferred
• Familiarity with NIST, MITRE ATT&CK, or ISO 27001
• Security certifications: CompTIA Security+, CEH, CISSP, or equivalent
• Experience with CRM platforms (e.g., Salesforce, Gainsight) and security monitoring tools
• Bachelor's degree in Cybersecurity, Computer Science, Information Technology, or a related field

Our Culture and Values

We celebrate diversity, operating with mutual respect and consideration, in an environment that fosters inclusivity for all. We believe that a variety of perspectives, backgrounds, and experiences make us stronger – if you’re enthusiastic about this opportunity but don’t meet every qualification, we encourage you to apply anyway. It takes a diverse set of thoughts, cultures, backgrounds, and perspectives to be a true market leader.

Total Rewards

• Competitive compensation
• Full benefits: medical, dental, vision, life insurance, and paid parental leave
• Matching RRSP program
• Annual Lifestyle Spending Account
• Professional development subsidies and certification support
• Competitive employee referral bonus

Accommodation If you have any accessibility requirements during the recruitment process, please reach out to our HR team at [email protected] and any accommodation needs will be addressed upon request. Your talents and unique perspectives are valued, and we look forward to the opportunity to work together to build a more inclusive future.

It's our mission at eSentire to protect our customers 24/7/365 and we extend this conviction to job seekers. During the application and interview process, eSentire will communicate with you from one of our corporate "@esentire.com" email addresses, never from a public email address.

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