UX Designer

Digital Customer Enablement | Fintech | Product-Led

At Mukuru, great design isn’t just about how things look — it’s about how they work, feel, and impact real lives.

We’re building digital experiences that make financial services more accessible across Africa. As a UX Designer, you’ll play a key role in shaping intuitive, high-impact journeys across our app and digital platforms — from onboarding to long-term engagement.

If you’re passionate about simplifying complexity, designing with purpose, and using data to guide decisions — this is where you belong.

What You’ll Do

Design Meaningful Experiences

• Create seamless, customer-centred journeys across mobile and web.
• Turn complex financial processes into simple, intuitive user experiences.
• Design user flows, wireframes, and high-fidelity prototypes using Figma.

Drive Product & Lifecycle Impact

• Partner with Product, Lifecycle, and BI teams to improve onboarding, activation, and retention.
• Identify friction points and design solutions that improve conversion and engagement.
• Build experiences that directly influence customer behaviour and growth.

Design with Data

• Use behavioural insights and analytics to inform design decisions.
• Run usability testing and continuously iterate based on real user feedback.
• Ensure designs are evidence-based and performance-driven.

Build & Scale Design Systems

• Contribute to and evolve Mukuru’s design system and component library.
• Ensure consistency across iOS, Android, and web platforms.
• Deliver clear, structured handovers to Engineering teams.

What You Bring

• 4+ years’ experience in UX design within digital product environments
• Strong portfolio showcasing end-to-end product design thinking
• Advanced proficiency in Figma (wireframing, prototyping, UI design)
• Experience designing for mobile (iOS/Android) and web
• Exposure to Agile/Scrum environments
• Experience in fintech, e-commerce, or high-transaction platforms (advantageous)

Key Competencies

• Product Thinking & Customer-Centric Design
• Problem-Solving & Systems Thinking
• Data-Driven Decision Making
• Collaboration & Stakeholder Engagement
• Attention to Detail & Design Consistency
• Adaptability & Continuous Learning

I am sure you are reading this job description and meet majority of the criteria BUT you may also still not be 100% comfortable in applying. We believe that there is a place for everyone under the Mukuru sun and we want YOU to contribute to our diverse tapestry of talent. So come on, take a leap of faith, and send your application if you meet majority of our requirements. Remember to include a snippet of how you will bring value and help us build a future of success that will help us determine where and how you may best be suited” Maybe you are just the future Mukurian we need!! Should you be appointed in a remote/work from home role at Mukuru, it is your responsibility to ensure that you have uninterrupted internet connectivity and a ‘work-like’ environment at your home location, in order to deliver your best in terms of performance, productivity and service to our customers. If you do not receive any response after two weeks, please consider your application unsuccessful. NB: ALL STAFF APPOINTMENTS WILL BE MADE WITH DUE CONSIDERATION OF THE COMPANY’S DIVERSITY AND INCLUSION PLANS