Sr. Client Success Manager

• Serve as the primary point of contact for high-value clients, ensuring alignment between client goals andAmplixsolutions.

• Lead the planning, execution, and delivery of complex technology initiatives across multiple stakeholders, ensuring timelines, budgets, and quality standards are met.
• Daily management of all aspects of our client’s needs from new order implementations, vendor management, issue resolution and fluency in our inventory management tool, Baseline IT.
• Partner with Sales, Engineering, and Operations teams to deliver seamless client experience and drive continuous improvement.
• Manage relationships with key technology vendors, ensuring accountability, performance, and alignment with client needs.
• Act as a trusted advisor to clients,identifyingopportunities for optimization, expansion, and innovation.
• Deliver executive-level reporting on client health, project status, and performance metrics. Use data to drive decisions and improve outcomes.
• Identifyand implement process enhancements to improve efficiency, scalability, and client satisfaction.
• Support Client Success Managers through coaching, knowledge sharing, and best practices.
• Provide daily/weekly status reports in a variety of formats (both written and verbal)
• Must be customer service centric and understand relationship-building
• Manage client trouble tickets and billing inquiries with client providers
• Attend vendor trainings andparticipatein vendor certification programs
• Perform monthly tasks including but not limited to invoice audits, updating andmaintainingclient services

Qualifications:  

• Minimum of 5–7 years in Client Success, Project Management, or Account Management in the technology or telecom industry.
• Strong understanding of voice/data/internet technologies, including VoIP, network infrastructure, cloud communications, and managed services.
• Proven ability to manage large-scale, multi-phase projects with competing priorities. PMP or similar certification is a plus.
• Excellent time management and problem-solving skills with strong attention to detail.
• Demonstrated success in building andmaintaininglong-term client relationships, especially with enterprise accounts.
• Ability to lead cross-functional teams, influence stakeholders, and drive strategic initiatives.
• Strong problem-solving skills with the ability to analyze data,identifytrends, and make informed recommendations.
• Exceptional written and verbal communication skills, including experience presenting to executive audiences.
• Advancedproficiencyin Microsoft Office Suite (Excel, Outlook, PowerPoint, Visio, Project), CRM platforms, and project management tools.
• Comfortable working in a fast-paced, evolving environment with a high degree of autonomy.

The target hiring range for this role may vary based on geographic location and other factors, including merit or performance, demonstrated proficiency, skills for the role, education, travel requirements, and experience. The posted range reflects our ability to hire at different titles and levels depending on background and experience. The company reserves the right to offer additional compensation at its discretion, for example, in the form of a discretionary bonus or sales commission.

Amplix does not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, disability, or any other class protected by federal, state, or local law.