Strategic Operations Manager
Introduction:
About SymphonyAI
SymphonyAI Retail is a leading provider of advanced AI-driven solutions and services specifically designed for the retail industry. We empower retailers and consumer packaged goods (CPG) companies with innovative technology to enhance their operations, optimize decision-making, and deliver exceptional customer experiences.
Job Description:About the role
- Drive execution of short-, mid-, and long-term strategic initiatives across sales, pre-sales, marketing, and customer success.
- Define and track team KPIs/OKRs aligned to business goals.
- Prioritize and track key initiatives — maintain dashboards, scorecards, and status reports.
- Manage weekly, monthly, and quarterly business reviews — prepare agendas, track actions, and follow-ups.
- Partner with cross-functional leaders to remove blockers, drive accountability, and ensure timely delivery.
- Provide analytical support and build business cases for new projects and investments.
- Act as a thought partner and execution arm for the GM to ensure focus on top priorities.
About you
- 8 or more years of experience in program/project management, strategy, or business operations.
- Strong analytical and Excel/PowerPoint skills; able to build metrics dashboards and models.
- Structured thinker with strong organizational and prioritization skills.
- Proactive, hands-on, and comfortable operating in a fast-paced, evolving environment.
- Excellent communication and stakeholder management skills.
What We Offer
- Competitive salary and benefits package.
- Flexible hybrid working model.
- Opportunities for professional growth and development.
- Collaborative and inclusive work environment.
- Access to the latest technologies and tools.
- Opportunity to make a tangible impact on cutting-edge Retail/ CPG AI solutions.