Customer Solutions Engineer

Job Location: Atlanta, GA, New York, NY, and Washington, DC What you'll do As a Customer Solutions Engineer (CSE), you are the technical heartbeat of the customer journey. You will be the trusted technical advisor throughout the lifecycles of select Mid Market Customers. You will leverage your knowledge to ensure our customers understand and utilize the Cloudflare Connectivity Cloud platform to its fullest extent. Your goal is to help customers be successful and derive the most value possible from their Cloudflare investment. While you will support the entire Cloudflare stack-including our core Security and Performance suites-you will serve as the team's Subject Matter Expert (SME) for Cloudflare's Developer Platform. You will bridge the gap between "traditional" networking and "modern" serverless development, helping customers migrate legacy logic to the edge. As a CSE, you strive to understand customer requirements and issues at the molecular level. No matter your background, you have natural curiosity and desire to identify root causes of strange problems and the most elegant and efficient solutions. Fundamentally, you are enamored with how the internet works. You will work closely with the Customer Success Manager (CSM) as well as every other team at Cloudflare, from Sales and Product to Engineering and Customer Support. Customer Success will drive you through the entire organization as you seek out and implement scalable solutions for your customer's needs. Additional responsibilities will include: As a critical member of the Customer Success team you will serve as a trusted technical advisor, help expand existing business, and ensure the success of our customers via limited 1:1 engagements, and 1:many success events: