Customer Service Rep

Azeus Systems Limited is an IT solutions provider for Board Governance solutions like Board Portal, Virtual / Hybrid AGM, ESG, etc, fast-growing, multinational company with clients from over 100 countries and offices in Asia, Europe, US, Africa and Middle East.

The Role

• Handling a high volume of inbound calls to assist customers with a range of queries.
• Drafting and sending correspondence via email to customers, with high email etiquette.
• Providing comprehensive information based on knowledge of government policies and procedures.
• Working with high service levels, answering customer queries within set timeframes and adhering to KPIs.
• Recording customer and call information within internal computer systems.
• Escalating complaints or issues to management when required.
• Take part in a 4 week training program followed by a nesting period to get up to speed with your new role.
• Working alongside a Team Leader and Subject Matter Expert.

About you

• Multiple years experience across customer service, including call centre, administration and retail.
• Outstanding written and verbal communication skills.
• Previous government experience is preferred by not required.
• Intermediate computer skills, with the ability to work across multiple systems.
• Must be able to commit to the full duration of the assignment.

Requirements

• Grade 12 / Matric
• Strong written and oral communication skills in English.
• At least 1 year minimum experience in a similar position

Package Details

• 100% Remote, work from home
• Competitive compensation
• Malpractice Insurance Available
• Company laptop with docking station or desktop provided