Customer Solution Engineer - Fully Remote job
About the company
Germain UX is a technology company founded in 2012 in San Francisco, California, USA.
Our product is a Real-time Alerts, Insights and Automation platform to improve User Experience and Workflow Performance, and in turn, increase Adoption, Conversion and Retention.
It is a cloud-based and on-premise solution designed to help businesses in industries including finance, healthcare, media, retail, telecommunication and others perform root cause analysis to monitor the performance of applications and servers. Professionals can gain insight into the user experience by tracking visitor behavior and session recordings in compliance with GDPR regulations.
We work with amazing clients like eBay, American Airlines, Volvo, United Healthcare, AllanGray, Pepsico, and many others.
100% customer retention since 2014.
About the Team
Our team is a diverse set of individuals and backgrounds.
Everyone can make a contribution to Germain UX.
Company Core values
- Be Respectful
- Strive for Excellence
- Be Thorough
- Have Great Intentions
About the Job
You will love this job if you love
- Implementing technologies (down to writing script, SQL),
- Analyzing data,
- Delivering solutions to Clients!
Your priority will be to work on any Client request which can be to:
- Discuss Monitoring, Analytics, and/or Automation requirements
- Setup germain UX (on cloud or on premise),
- Configure any Monitoring, Analytics, and/or Automation (via our wizard, or our rule editor, or scripting e.g. python, shell, SQL, etc)
- Analyze Data (to troubleshoot or find insights)
- Train Clients on using germain UX
- Be the liaison between Clients and our Engineering team,
- 100% of the time, you will be communicating with clients either via email, phone calls, online meeting, etc
Required skills: Unix, SQL, Scripting, Tomcat, ActiveMQ, Apache Solr, AWS, Prospect, Kubernetes, ELK, Troubleshooting, Analytics, Dashboarding, Understanding Business Process Problems and Functional Requirements. Fluent English is a must.
We offer
Full-time job
Long-term contract with paid annual leave (4 weeks) and bank holidays,
100% Remote job
Virtual Stock Options
Annual bonus
Amazing international team