ITAD Operations Associate

About AppDirect Become a digital, global citizen and enable the new generation of digital entrepreneurs around the world. AppDirect offers a subscription commerce platform to sell any product, through any channel, on any device - as a service. We power millions of subscriptions worldwide for organizations. We do this by our values-driven culture—one that enables you to Be Seen, Be Yourself, and Do Your Best Work. Firstbase (an AppDirect company) is building the future of IT infrastructure for distributed teams. As the way we work continues to evolve—across remote, hybrid, and in-office environments—IT teams need smarter tools to manage physical equipment at scale. We provide an end-to-end platform to automate procurement, deployment, retrieval, redeployment, and recycling of IT assets. From day-one onboarding to end-of-life recycling, Firstbase helps companies manage every stage of the hardware lifecycle with speed, visibility, and control. Now part of AppDirect, a global leader in subscription commerce, we’re backed by the scale, reach, and support of a platform serving millions of users worldwide. We are a fully remote team, operating globally across North America, Europe, LATAM and Asia, and we pride ourselves on delivering world-class operations through a remote-first approach.

About You

We are looking for a detail-oriented and highly organized ITAD Operations Associate to join our Global Operations team. This is a critical execution role at the heart of our IT Asset Disposition (ITAD) program. You’ll serve as the Control Tower for our ITAD operations and play a key role in how we manage operational workflows, enrich resale value data, and deliver seamless execution across logistics, systems, and finance. This role requires operational precision, clear communication, and a strong sense of ownership. You’ll work across tools like Google Sheets, Parabola, Slack, and our internal Retool platform to manage workflows and drive outcomes. A core focus of this role will be leveraging AI-based automation tools—like Parabola, Zapier, and others—to design and maintain optimized workflows for ITAD processes. Prior experience with these tools is a plus, but what matters most is a strong appetite to learn and improve how we operate over time.

What you’ll do and how you’ll have an impact

• Oversee all ITAD processing workflows, ensuring timely execution of shipments and processing tasks.
• Assign and monitor ITAD action queues for warehouse teams, ensuring steps are followed per SOPs (labeling, COD uploads, grading, etc.).
• Conduct regular QA checks to ensure compliance with service level objectives (SLOs).
• Review and ingest settlement reports from resale partners into internal systems for reporting and audit trails.
• Own the Parabola-driven FMV Quoting process: identifying aging devices, gathering quotes from trade-in partners, and formatting customer-facing reports.
• Design and maintain automated workflows using Parabola to ingest, clean, and structure FMV pricing data for display in the product.
• Run scheduled reports to surface aging device values and prompt customer action.
• Act as the primary point of contact between Operations, Customer Success, and Warehouse teams for all ITAD-related workflows.
• Maintain internal documentation and suggest process improvements as quoting and ITAD services scale.

What we’re looking for

• 2-4 years of experience in operations, data analysis, logistics coordination, or customer support.
• Strong skills in Google Sheets (pivot tables, filters, lookups)
• Strong English verbal and written communication skills, especially over Slack and email.
• High attention to detail and ability to manage multiple workflows in parallel.
• Comfortable with structured SOPs, but proactive in suggesting improvements.
• Experience with (or a strong appetite to learn) no-code automation tools like Parabola, Zapier, or similar.

At AppDirect, we believe that innovation thrives in an environment that houses diversity of excellence, experience and thought. We respect each AppDirector as their own fingerprint; unique with no one alike. We foster an environment of inclusion without regard to race, religion, age, sexual orientation, or gender identity enabling AppDirectors to embrace their uniqueness to do their best work. As such, we strongly encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities, and/or people with intersectional identities.

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