[Remote] Reverse Mortgage Professional
Note: The job is a remote job and is open to candidates in USA. Finance of America helps homeowners 55+ access the equity they’ve built while staying in full control of their home and their financial future. The Reverse Mortgage Professional will produce high quality loans and provide superior customer service while managing personal pipeline production and resolving loan-related issues.
Responsibilities
- Produces high quality loans which meet Reverse Mortgage guidelines while providing superior customer service
- Manages personal pipeline production and achieves production goals
- Resolves problems relating to the closing and funding of loans
- Follows the Company standards for delivery of integrity, client focus, teamwork and respect for each individual in every interaction
- Exhibits observable sense of urgency in the execution of all job functions and duties
- Meets or exceeds levels of Customer Service delivery established by the Company
- Performs other duties as assigned
Skills
- High School Diploma
- Minimum 6 months of experience with Reverse Mortgage Sales or other related Mortgage origination
- Active NMLS License is required
- Excellent written communication and interpersonal skills
- Demonstrated computer proficiency
- Successful completion of reverse mortgage originator training is required
- Prior experience working with automated Loan Origination Systems
- Self-motivated and excellent customer service skills
- Highly proficient with Microsoft Word, Excel, PowerPoint and Outlook
- Possess a hybrid of technical and soft skills
- Ethical, with a commitment to company values
- Bachelor's Degree
- Previous call center experience
Benefits
- Health
- Dental
- Vision
- Life insurance
- Paid time-off benefits
- Flexible spending account
- 401(k) with employer match
- ESPP
Company Overview