All jobs

Associate Field Service Technician

100% Remote Full-time Open now
Installs, debugs and provides technical maintenance for product and component hardware and software, mainly on customer premises. Provides scheduled inspection, cleaning and other services and performs minor product repairs within an assigned territory. Inspects products for correct operation and resolves noted issues and / or escalates according to established procedure. Schedules services, completes all required paperwork and works with customers to ensure satisfaction with service delivery and understanding of product functionality.

Responsibilities

  • Gains familiarity with Field Service Technician practices and procedures.
  • With guidance and / or in conjunction with more experienced technicians performs any or all of the following: Incident Handling: Utilizes diagnostic tools to perform troubleshooting via detailed analysis of hardware and software failures.
  • Performs hardware repairs on a component level.
  • Cleans and adjusts mechanical components.
  • Configures and installs applicable software.
  • Preventive Maintenance: Performs routine checks according to documented procedures.
  • Refills consumables as directed.
  • IMAC/R: Installs, moves, adds, changes and removes hardware and software products.
  • Customer Training: Instructs and trains customers on usage and operation of installed hardware and software.
  • Participates in regular hardware and software trainings (on the job, classroom and web based).
  • Participates in the implementation of measures to achieve agreed KPIs.
  • Assists with special projects as assigned.

    Qualifications

    Required Qualifications

  • Education or equivalent work experience required.
  • Minimum of 1-2 years of relevant experience or equivalent combination of education and experience in Field Services.
  • Good written and verbal communication skills.
  • Driver's license and driving record that satisfies DN's fleet requirements.

    Company

    Why should you join Diebold Nixdorf?

    Brightest minds + technology and innovation + business transformation The people of Diebold Nixdorf are 23,000+ teammates of diverse talents and expertise in more than 130 countries, harnessing future technologies to deliver personalized, secure consumer experiences that connect people to commerce. Our culture is fueled by our values of collaboration, decisiveness, urgency, willingness to change, and accountability.

    –Diebold Nixdorf is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status.

    To all recruitment agencies: Diebold Nixdorf does not accept agency resumes. Please do not forward resumes to our jobs alias, Diebold Nixdorf employees or any other organization location. Diebold Nixdorf is not responsible for any fees related to unsolicited resumes

    We are a global Company operating in multiple Locations and Entities. As we are keen to find the best solution for our candidates several legal entities might be applicable for a Job offer. A List of our operating entities can be found here - https://www.dieboldnixdorf.com/en-us/about-us/global-locations

    Apply To This Job
  • You might also like

    Associate Field Service Technician

    100% Remote Full-time

    Field Service Technician

    100% Remote Full-time

    Behavioral Psychotherapist - Full Time - Fully Remote in Detroit, Michigan

    100% Remote Full-time

    Behavioral Psychotherapist - Full Time - Fully Remote in Detroit, Michigan

    100% Remote Full-time

    Insurance Specialist/Full Time/Remote- Michigan Residents in

    100% Remote Full-time

    Coding Complex Specialist/Full Time/Remote in Troy, Michigan

    100% Remote Full-time

    Regional Sales Director, EMEA

    100% Remote Full-time

    [Remote] Chromatography Field Service Engineer

    100% Remote Full-time

    [Remote] Digital Associate, Paid Media (Temporary)

    100% Remote Full-time

    [Remote] Licensed Sales Professional (LSP) - Remote - DC

    100% Remote Full-time

    Associate/Senior Associate –Royalty Audit (US - Remote)

    100% Remote Full-time

    Experienced Remote Data Entry and Customer Service Specialist – Work from Home Opportunity with Blithequark

    100% Remote Full-time

    Vendor Finance Construction & Industrial Territory Sales Manager- West Coast

    100% Remote Full-time

    St. Louis, MO-based Executive Outplacement Career Coach / Job Search Strategist (Part-time)

    100% Remote Full-time

    Remote 3D Artist

    100% Remote Full-time

    Experienced Flexible Delivery Driver - DoorDash - Glenwood Springs, CO - Enjoy The Freedom To Choose Your Own Hours

    100% Remote Full-time

    Experienced Full Stack Customer Service Representative – Verizon Account Management and Sales Support

    100% Remote Full-time

    External Engagement Manager, AWS Economic Development, AWS Economic Development

    100% Remote Full-time

    Experienced Customer Support Representative - Amazon Fresher Jobs - Multiple Locations

    100% Remote Full-time

    Vice President, Account Management, Digital Platforms

    100% Remote Full-time