Patient Advocate Coordinator
Our Company
Amerita
Overview
The Patient Advocate Coordinator will ensure that the organization’s specialty patients are provided with timely, exceptional service, among other duties. Patient Advocates require expertise and customer service skills to promote an outstanding patient experience.
Shift: Monday-Friday 8:30am-5:30pm (CST)
Responsibilities
- Welcome and on-board all new specialty infusion referrals
- Build rapport and establish trust with specialty patients and caregivers
- Notifies patients/families regarding coverage and payment responsibilities
- Conduct routine check-ins with patients during the onboarding processing
- Collects needed information from patients and/or caregivers including patient insurance and medication profiles
- Collaborates with Intake and Pharmacy staff to schedule visits and orders
- Manage patient retention by ensuring all reasonable interventions are executed to retain a patient on service
Qualifications
- High school diploma or GED
- Minimum of two (2) years of experience in healthcare customer service
- Bachelor’s degree in Business Administration, Healthcare Administration, or a related field is preferred