[Remote] Graduate Account Manager

Note: The job is a remote job and is open to candidates in USA. Storyteller is a high growth B2B SaaS platform which allows companies to integrate Stories into their owned and operated platforms. In this role as a Graduate Account Manager, you will nurture client relationships and drive customer success for a portfolio of sports team clients.

Responsibilities

• As a Graduate Account Manager at Storyteller, you’ll be a key point of contact for your portfolio of clients, building strong relationships and ensuring they are successful with our platform
• In time, you will be responsible for: Owning a portfolio of team / growth accounts and being the first person to respond to queries
• Building and maintaining strong, long-lasting client relationships
• Developing a deep understanding of your clients’ organisations, competitions and sports – and the outcomes they care about
• Running regular check-ins and helping clients plan content, campaigns and platform usage
• Monitoring client usage and identifying opportunities for expansion, as well as any risks to mitigate
• Preparing Quarterly Business Reviews with actionable recommendations, progress reports and account performance insights
• Owning actions and next steps for your accounts, keeping everything up to date in Airtable/CRM
• Working with Delivery and clients’ app vendors on any specific integration or upgrade projects
• Advocating for client feedback with the Product team and helping shape our roadmap
• Using AI to work faster and better (e.g., drafting emails/QBRs, summarising calls, analysing usage patterns, and maintaining account notes)
• Contributing to improvements in our account management processes and playbooks as we scale

Skills

• A real interest in the business side of sport (and ideally, a love of watching/following sport)
• Excellent school and university grades
• Excellent oral and written communication skills
• A real interest in AI, technology and recent advancements
• Proactive attitude – you're first on the scene grabbing hold of things
• High ownership mindset and strong attention to detail
• Comfort managing multiple clients and tasks simultaneously, with constant context-switching
• Experience communicating directly with customers (internships, part-time roles, volunteering, etc. all count)
• Proficiency in Microsoft Office; bonus points if you've used Airtable or similar tools
• Reliable internet for remote work

Benefits

• 33 Days Paid Leave
• Benefits

Company Overview