Field Billing Coordinator-Environmental Solutions (hybrid schedule)
Republic Services, Inc. is a leader in the environmental services industry, providing a comprehensive set of products and services including recycling and waste management. The Field Billing Coordinator role involves performing routine and complex billing functions to ensure accurate and timely billing for customer accounts, along with resolving billing discrepancies and providing support for less experienced personnel.
Responsibilities
- Following standard operating procedures, this role prepares monthly billing adjustments, obtains required approvals, and enters adjustments into the billing system
- Researches and resolves routine and non-routine billing questions and discrepancies
- Following standard operating procedures, determines the appropriate adjustment codes to process the transaction
- Reviews invoices for completeness and accuracy
- Follows up with customers or other division staff/management to resolve identified discrepancies
- May calculate and prepare manual billings for non-routine, complex billing arrangements
- May gather and summarize supplemental billing information to accommodate customer billing requirements
- Reviews various billing system reports to identify billing discrepancies
- Makes corrections as appropriate to ensure accurate billing following standard operating procedure
- Posts case receipts to customer accounts based on information from lock box reports and local cash receipt listings
- Performs basic and routine research to resolve differences or unidentified/misapplied payments
- Posts payments as appropriate into the billing system to clear open obligations or prepares remittance advices to accompany payments sent to the lock box or corporate office
- May accept credit card payment from customers over the phone and process recurring payments
- May complete customer set up in company billing system(s)
- May act as a resource for less experience personnel within the division or other divisions. This includes answering questions and providing training and support for others
- Performs other job-related duties as assigned
Skills
- Directly related experience in which incumbents have worked with customers in a billing function in a service-based industry
- A thorough knowledge and understanding of billing transactions and processes
- MS Excel skills at an intermediate level
- Demonstrated ability to follow standard operating procedures and instructions to complete tasks in a timely and accurate manner
- The ability to effectively interact and communicate with division managers as well as customers in a professional manner
- Must be able to demonstrate initiative to thoughtfully research and follow up on non-standard situations to ensure compliance with company policies and procedures
- Good math aptitude and the ability to work accurately with numbers are essential
- High school diploma or G.E.D
- 18 months of related billing experience
Benefits
- Comprehensive medical benefits coverage
- Dental plans and vision coverage
- Health care and dependent care spending accounts
- Short- and long-term disability
- Life insurance and accidental death & dismemberment insurance
- Employee and Family Assistance Program (EAP)
- Employee discount programs
- 401(k) plan with a generous company match
- Employee Stock Purchase Plan (ESPP)
- Paid Time Off (PTO) Benefits
Company Overview