[Remote] Analyst, Customer Support
Note: The job is a remote job and is open to candidates in USA. Airwallex is a leading unified payments and financial platform for global businesses, empowering over 200,000 businesses worldwide. They are seeking a Customer Support Representative to serve their US customer base, specializing in payments and physical card operations, while ensuring a seamless customer experience.
Responsibilities
- Own the full lifecycle of support issues raised by high value customers
- Troubleshoot and resolve complex customer inquiries with effective problem-solving skills, all while providing complete and accurate information
- Coordinate with cross-functional teams as needed for incident communication and resolution
- Become a subject matter expert on Airwallex’s functionality and features
- Maintain high-performance metrics including customer satisfaction, response time, resolution rate, efficiency, and quality
Skills
- 1+ years of customer service or technical support experience
- Excellent verbal and written communication skills in English required
- Adaptability and resilience for handling complex interactions and frequent change
- Spanish speaking a plus
- Fintech experience a plus
Company Overview