Global Security Operations Center Operator
Boston Scientific is a global medical technology leader that transforms lives through innovative medical technologies. They are seeking a Global Security Operations Center (GSOC) Operator to be part of a 24/7 security team responsible for analyzing and reporting on risks to the company, monitoring surveillance systems, and responding to incidents.
Responsibilities
- With a focus on customer service, serve as the initial point of contact for employees, contingent workers, and visitors for security related topics
- Review, analyze and escalate open-source intelligence and subscription-based intelligence to help mitigate and report global threats to company property, employees, and stakeholders
- Respond to life safety incidents (medical, safety, natural disasters, etc.) and dispatch security officers, facilities, police, fire, and EMS personnel as required
- Receive, evaluate, and disseminate incoming information and reports from security personnel, employees, contingent workers, suppliers, reporting parties, and local agencies
- Complete risk and intelligence driven reports to Global Security & Resiliency and other stakeholders
- Monitor and professionally communicate using varying forms of communication, including email, chat, phones, two-way radios, and/or in person contact
- Receive calls for help/assistance from employees worldwide and respond appropriately
- Monitor health of all Global Security platforms and applications; triage incoming work orders; and work with internal and external partners to assist with troubleshooting
- Monitor access control and CCTV systems for alarms and coordinate appropriate response
- Draft and send emergency mass notifications and other crisis communications
Skills
- High school diploma or equivalent required
- Strong analytical and problem-solving skills
- Excellent communication and customer service skills
- Ability to stay calm during stressful situations
- Knowledge of Microsoft Office suite software programs
- Bachelor's degree in a related field
- Previous experience working in a GSOC or control room environment
- Previous experience in security, law enforcement, military, or related field, with customer service experience
- Familiar with Windows-based GSOC Critical Event Management Software, Mass Notification Systems, Travel Tracker, Social Media Monitoring, and Service Now
- Knowledge of and experience with physical security applications to include access control and alarm monitoring systems, CCTV, incident reporting, incident management software
Company Overview